General Manager

Studio HR; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Free Stretches

Bonuses paid on revenue

Opportunity for growth

Ongoing training

Job summary

Studio HR is seeking a General Manager in Philadelphia to lead day-to-day sales operations and grow studio revenue. You will connect with new and current members, ensuring excellent customer service and maintaining a clean environment.

Ideal candidates have sales experience, a passion for wellness, and the ability to learn quickly. Responsibilities include managing lead generation, conducting studio tours, and participating in community events to promote the studio.

Perks include competitive compensation, ongoing training, and opportunities for professional growth.

Qualifications

• Experience in membership or commissioned sales.
• Ability to learn and use the required software.
• Excellent communication skills and the ability to work under pressure.

Responsibilities

• Manage and execute the sales process of lead generation.
• Book and confirm intro stretches for new members.
• Conduct tours of the studio to establish relationships with prospective members.
• Ensure studio cleanliness and maintain a tidy environment.

Skills

Membership or Commissioned Sales Experience

Goal-oriented sales ability

Excellent communication skills

Proficient computer skills

Ability to learn Club Ready software

Tools

Club Ready software

Job description

Are you passionate about helping individuals achieve their wellness goals? Do you take pride in being a positive influence in someone’s day? Do you possess a strong internal drive for success and excel when receiving guidance and coaching? Are you a former athlete or used to be part of a team? Do you thrive in a team atmosphere? If you answered "yes" to all these questions, we would love to connect with you!

POSITION

The role of the General Manager is to manage the day‑to‑day sales operations of the studio, as well as grow the studio revenue and membership by bringing new members to experience our offering and sell memberships. You will be the face of the StretchLab brand to the Center City. You are also responsible for retaining current members through communication, coordination, and excellent customer service. Fitness knowledge or background is preferred but not required.

REQUIREMENTS

• Membership or Commissioned Sales Experience Required
• Goal‑oriented with an ability to achieve sales in memberships for one‑on‑one and group assisted stretch and retail
• Coachable and eager to grow professionally & personally
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Required to clean & maintain a clean workplace environment
• Must have excellent communication skills in person, via phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills

IDEAL CANDIDATE

• Outgoing
• Loves fitness/wellness
• Is detail oriented
• Knows the community/area
• Wants to be the face of the company
• Has ideally worked for commission before

RESPONSIBILITIES

• Manage and execute the sales process of lead generation, follow up, and close
• Book and confirm intro stretches
• Manage the front desk to greet and check‑in clients and prospects when they enter the studio
• Conduct tours of the studio while establishing a relationship and targeting individual’s needs and wants
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota and follow‑up with leads and missed intro classes
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) as needed to promote the club
• Ensure studio is clean and tidy
• Other duties as assigned

COMPENSATION & PERKS

• Competitive compensation
• Free Stretches
• Bonuses paid on revenue
• Opportunity for growth
• Ongoing training

We can’t wait to meet you! StretchLab is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.