General Manager

Home Instead Northbrook; Northbrook (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Leadership opportunity

Collaborative relationship with owners

Meaningful impact on employees,clients

Competitive compensation

Benefits and PTO

Job summary

Home Instead Northbrook seeks an experienced General Manager to oversee daily operations, lead the office team, and drive growth while ensuring exceptional home care services. You will manage scheduling, onboarding, and client coordination in a fast-paced environment, aligning with company goals and regulatory standards.

The ideal candidate has 5+ years in home care leadership, a track record of team development, and strong organizational and communication skills.

Qualifications

• 5–10 years of leadership experience in home care.
• Experience managing teams and multiple operational functions.
• Familiarity with Illinois home services regulations and compliance.
• Proficiency with Microsoft Office and home care management software.

Responsibilities

• Oversee daily operations, ensuring efficiency, accountability, and service delivery.
• Lead office staff across scheduling, recruiting, HR, client services, and admin.
• Establish and maintain effective processes, policies, and procedures.
• Monitor performance metrics and drive improvements.
• Ensure adequate staffing and professionally manage escalations.

Skills

Leadership

Team management

Communication

Problem-solving

MS Office

Home care software

Tools

WellSky Personal Care

Job description

Experience Required: Minimum of 5 Years in Home Care

About Us

Home Instead is a leading provider of non-medical home care services, dedicated to helping older adults remain safe, comfortable, and independent in their homes. Our Northbrook office is an established, high-volume operation committed to providing exceptional care while maintaining strong relationships with our clients, families, and caregivers.

We are seeking an experienced, motivated, and hands‑on General Manager to oversee daily business operations, lead our office team, and support the continued success and growth of our organization.

This is an excellent opportunity for an experienced home care leader who thrives in a fast‑paced environment, enjoys developing teams, and understands the operational complexities of running a successful home care agency.

Key Responsibilities

Operations Management

• Oversee daily operations, ensuring efficiency, accountability, and exceptional service delivery.
• Provide leadership and direction to office staff across scheduling, recruitment, human resources, client services, and administrative functions.
• Establish and maintain effective operational processes, policies, and procedures.
• Monitor performance metrics, identify opportunities for improvement, and implement solutions.
• Ensure the agency maintains appropriate staffing levels to meet client needs.
• Manage escalated client, caregiver, and operational concerns professionally and effectively.

Leadership & Team Development

• Lead, mentor, and develop office employees while fostering a positive, accountable, and collaborative workplace.
• Establish clear performance expectations and hold team members accountable for results.
• Conduct regular team meetings, performance evaluations, and coaching sessions.
• Promote employee engagement, retention, and professional development.
• Support department leaders in resolving challenges and improving overall performance.

Client Services & Quality Assurance

• Ensure exceptional client satisfaction and consistent delivery of high-quality home care services.
• Oversee client service processes, including new client onboarding, ongoing service coordination, and issue resolution.
• Maintain strong relationships with clients, families, caregivers, and community partners.
• Identify and address service delivery concerns proactively.

Business Performance & Growth

• Collaborate with ownership to establish operational goals and business priorities.
• Monitor key performance indicators, including client retention, caregiver retention, staffing efficiency, service hours, and overall operational performance.
• Identify opportunities to improve efficiency, profitability, and service quality.
• Support business development initiatives and sustainable agency growth.
• Provide regular operational updates and recommendations to ownership.

Compliance & Administration

• Ensure compliance with applicable Illinois home care regulations, employment laws, and company policies.
• Oversee administrative processes, including hiring, onboarding, training, payroll coordination, and employee documentation.
• Maintain accurate records and ensure operational readiness for audits and regulatory reviews.

Qualifications

Required:

• 5–10 years of professional experience in the home care industry, including significant leadership or management responsibilities.
• Strong understanding of non‑medical home care agency operations, including caregiver recruitment, scheduling, client services, and employee retention.
• Proven experience managing teams and overseeing multiple operational functions.
• Demonstrated ability to resolve complex operational challenges and make sound business decisions.
• Excellent leadership, organizational, communication, and problem‑solving skills.
• Ability to manage competing priorities in a fast‑paced, service‑driven environment.
• Proficiency with Microsoft Office and home care management software.

Preferred:

• Previous experience as a General Manager, Operations Manager, Executive Director, or Agency Director within a home care organization.
• Experience managing a large, established home care operation.
• Familiarity with Illinois home services agency regulations.
• Experience with WellSky Personal Care or similar home care management platforms.
• Demonstrated success improving employee retention, operational efficiency, and client satisfaction.

What We Offer

• Leadership opportunity within an established and respected home care organization.
• Collaborative working relationship with ownership.
• Opportunity to make a meaningful impact on employees, clients, and families.
• Competitive compensation commensurate with experience.
• Benefits and paid time off.

Who We’re Looking For

Our ideal candidate is a confident, experienced home care professional who can take ownership of daily operations, provide consistent leadership, and make independent decisions while maintaining alignment with company goals.

We are looking for someone who is equally comfortable developing long‑term operational strategies and addressing the immediate challenges of a busy home care environment.

Home Instead is an Equal Opportunity Employer.