General Manager

InnVentures IVI LP; Independence Township (OH); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Group medical/dental/vision insurance

Company-paid life insurance

Paid time off

401(k) retirement plan

Voluntary benefits including short/ltm

Life enrichment benefits and daily pay

Job summary

InnVentures IVI LP is seeking a General Manager for Residence Inn Cleveland Independence, OH. Lead hotel teams, uphold shared values, mentor staff, and drive personalized guest service to achieve strong financial performance for ownership.

Expect ownership of daily operations and guest satisfaction initiatives with a focus on consistent, high‑quality service. The role requires 5+ years in hotel leadership (or 4‑year degree plus 2+ years) and ability to train, coach, and develop managers while

Qualifications

• 5+ years progressive experience in a hotel or related field; or a 4-year college degree with 2+ years related experience.
• Ability to communicate effectively verbally and in writing with all staff and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain warm, friendly demeanor at all times.
• Must maintain confidentiality of information.

Responsibilities

• Interview, hire, train, support, coach and mentor department managers and their teams.
• Champion great service and empower staff to care for guests.
• Cultivate guest relationships to develop loyalty and satisfaction.
• Resolve guest and employee issues using problem‑solving skills.
• Monitor daily tasks to ensure SOPs are followed.
• Assist with benefits administration, payroll and HR tasks including recognition.
• Support sales efforts and contribute to revenue growth.
• Ensure proper emergency procedures are communicated and followed.
• Conduct property inspections for cleanliness, safety, and security.
• Plan for success with staff meetings and action plans.

Skills

Hotel leadership

Team leadership

Guest service

Communication

Multitasking

Education

Bachelor's degree or equivalent

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland Independence, OH

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.