Task Force Operations Manager - Food & Beverage

InnVentures IVI LP; Kent (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group medical, dental, vision

Company-paid life insurance

Paid time off

401(k) with company match

Voluntary benefits (disability, life,

Job summary

InnVentures IVI LP is seeking a Task Force Food & Beverage Manager to lead multiple departments and drive guest experiences with hands-on leadership. The role requires managing several teams and traveling up to 80% to support hotels within the portfolio.

You will hire, train, coach and mentor staff, ensure safety, control costs, and uphold brand standards while delivering attentive, high-quality service to guests.

Qualifications

• At least 3 years of progressive supervisory experience in a hotel or related field.
• Proven ability to train and mentor staff across departments.
• Excellent verbal and written communication; attentive and service oriented.

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments with focus on F&B.
• Support staff and fill in as needed to ensure attentive service for guests.
• Proactively engage with guests and solicit feedback on their stay.
• Resolve guest and employee issues with effective problem solving.
• Maintain brand standards and safety guidelines; monitor department productivity and costs.

Skills

Staff management

Customer service

Communication

Problem solving

Multitasking

Leadership

Tools

Windows

Spreadsheets

Word processing

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Overview

Apply your passion for people to create memorable guest experiences! As a Task Force Food & Beverage Manager responsible for multiple departments, you will play an important role in supporting our culture of building exceptional teams. Your ability to manage several employees in multiple departments through hands on leadership will provide an environment where both our employees and our guests can thrive. This position will involve traveling 80% of the time.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments with a focus on Food & Beverage.
• Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.
• Proactively engage in conversation with guests, seeking feedback about their stay.
• Apply problem solving skills to resolve guest and employee issues to their satisfaction.
• Inspect work performed to ensure quality is top notch and consistent with brand standards.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Oversee inventory, ordering and receiving of all supplies for your departments.
• Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.
• Maintain daily cash control and financial reporting, along with key control procedures.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Support the goals of the hotel through teamwork and collaboration with all departments.
• Monitor all food and beverage deliveries for portion control, quality and presentation.
• Ensure that food handling and safety guidelines are followed, including kitchen logs.
• Oversee inventory, ordering and receiving of all food and beverage items.
• Establish sales promotion efforts to meet or exceed profit objectives while controlling both food and beverage costs.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to travel up to 80% of the time.
• Perform other duties as requested by manager