Housekeeping

Residence Inn Cleveland Independence; Independence Township (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Life insurance

Daily pay

Job summary

InnVentures is seeking an Area Director of Housekeeping to lead housekeeping operations across multiple properties in the Cleveland area. You will hire, train and motivate staff, drive adherence to brand standards, and partner with maintenance and front desk teams to deliver outstanding guest experiences.

The role requires strong supervisory skills, holiday and long-hours flexibility, and a focus on cost control and quality assurance.

Qualifications

• 3+ years progressive hotel or related field experience with supervisory responsibilities.
• Time management and ability to work long hours in a leadership role.
• Excellent communication across all levels of staff and guests.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize housekeeping staff at each location.
• Oversee daily operations, budgets, and scheduling within each property's department.
• Ensure cleaning standards align with brand expectations and guest satisfaction targets.
• Collaborate with Maintenance and Front Desk to deliver high-quality guest experiences.
• Maintain safety and productivity in department operations.

Skills

Supervisory experience

Hotel operations

Staff training

Customer service

Education

4-year college degree

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland Independence, OH

Overview

Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in eachlocation.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.

Qualifications

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience
• Supervisory experience required.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.