Assistant General Manager

InnVentures IVI LP; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance (group medical,Dental

PTO

Company 401(k)

Disability insurance

Life insurance

Daily pay

Leadership development

Job summary

InnVentures IVI LP in Portland, OR is seeking an Assistant General Manager to lead and mentor hotel teams, model exceptional guest service and drive financial performance for owners. You will supervise operations, coach staff, and collaborate with departments to uphold InnVentures standards.

Responsibilities include interviewing, hiring, training, supporting departments, ensuring SOPs, and contributing to sales efforts while maintaining a welcoming, safe environment for guests and coworkers

Qualifications

• 2–3 years progressive hotel experience, Bachelor's preferred.

Responsibilities

• Interview, hire, train, support, coach and mentor departments and teams.
• Champion great service and empower employees to care for guests.
• Cultivate guest relationships to build loyalty and satisfaction.
• Resolve guest and employee issues to their satisfaction.
• Ensure SOPs are followed and assist with HR tasks including recognition.
• Support sales efforts and contribute to proactive sales activities.
• Communicate and follow emergency procedures when needed.
• Conduct property inspections to maintain cleanliness and safety.
• Plan staff meetings and daily huddles for success.
• Provide coverage for the General Manager when needed.

Skills

Leadership

Communication

Guest service

Mentoring staff

Operations management

Education

Bachelor's degree

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Courtyard Portland North, OR

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As an Assistant General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and, leading by example, you will champion them to provide great service for our guests resulting in great financial performance for our owners.

Employee Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company‑matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Support and fill in for the General Manager when needed.

Qualifications

• At least 2-3 years progressive experience in a hotel. Bachelor's Degree preferred.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.