Front Office Manager

InnVentures IVI LP; Windsor Locks (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Voluntary benefits

Life enrichment benefits

Get paid daily

Job summary

InnVentures IVI LP is seeking a Front Office Manager at Homewood Suites Windsor Locks, CT. You will lead the front desk team, set standards for guest service, and partner with other departments to deliver outstanding stays.

The role requires strong leadership, a focus on customer experience, and the ability to manage multiple tasks in a busy hotel environment, with opportunities to impact guest loyalty daily.

Qualifications

• Minimum of 2 years in a similar hotel front office leadership role.
• Hilton brand experience highly preferred.
• Exceptional customer service skills essential for guest satisfaction.
• Proficient in Windows and Microsoft Office applications.
• Able to work long hours and cover all 3 shifts when needed.
• Maintain a warm, friendly demeanor with guests and staff.
• Strong verbal and written communication across all levels.

Responsibilities

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Proactively build relationships with long-term and repeat guests to develop loyalty.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Supervise front office, hotel Market and F&B breakfast inventory within budget.
• Coordinate with other departments to fulfill guest requests in a fast-paced environment.
• Ensure all front desk checklists and procedures are followed and error-free.
• Post and reconcile charges; manage cash handling procedures.
• Support month-end reporting and other financial processes as needed.

Skills

Customer service

Leadership

Communication

Multitasking

Tools

Windows

Microsoft Office

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Homewood Suites Windsor Locks, CT

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Supervise supply ordering and inventory for front office, hotel Market and F&B breakfast within a set budget.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Manage processes such as, but not limited to; Advance Deposits, Tax reconciliation, Accounts Receivable, Month end reporting
• Displacement coverage of departmment positions as needed.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

• Minimum of 2 years in similar hotel front office leadership role required.
• Hilton brand experince highly preferred.
• The ability to demonstrate exceptional Customer Service Skills.
• Must be proficient in Windows and Microsoft Office.
• Able to work long hours as sometimes required.
• Available to cover all 3 shifts as necessary
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.