General Manager

Prosegur Security USA, Inc; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Prosegur Security USA, Inc in New York seeks a General Manager to partner with the SVP and Human Resources, oversee the local branch, and ensure compliance with reporting and operational requirements. This role will manage key operational processes aligned with business objectives and leverage corporate resources to implement data-driven solutions supporting organizational goals.

The person will lead security operations for the guarding division, drive P&L performance, recruit and interview

Qualifications

• Minimum five (5) years of management experience in aviation security, airport operations, airline security, cargo security, or TSA-regulated environments.
• Strong working knowledge of TSA Security Programs, airport regulatory requirements, and aviation security operations.
• Valid driver's license with a clean driving record.
• P&L management experience.
• Excellent communication, leadership, decision-making, and conflict-resolution skills.

Responsibilities

• Oversee security operations and client contracts for the guarding division.
• Maintain performance within fiscal parameters and manage P&L.
• Ensure compliant audit procedures per regulations.
• Recruit and interview staff to meet client needs.
• Develop client relations and pursue new business opportunities.
• Schedule staff and assign coverage to meet client needs.
• Train staff and administer performance evaluations.
• Prepare reports and respond to questions with documentation.
• Ensure safety and report hazards.
• Collaborate with corporate HR on special projects.

Skills

Communication skills

Interpersonal skills

Organization

Time management

Analytical thinking

Integrity & confidentiality

MS Office

Job description

Summary of Duties:

The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources—such as workforce planning tools, strategic hiring initiatives, and Microsoft Office—to implement efficient, data-driven solutions that support organizational goals.

Duties and Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Qualifications:

• Minimum five (5) years of management experience in aviation security, airport operations, airline security, cargo security, or TSA-regulated environments.
• Strong working knowledge of TSA Security Programs, airport regulatory requirements, and aviation security operations.
• Valid driver's license with a clean driving record.
• Excellent communication, leadership, decision-making, and conflict-resolution skills.
• Experience managing airline and cargo security contracts strongly preferred.
• High level of professionalism, integrity, and ability to perform effectively under pressure.
• P&L Management

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.

Travel Requirements:

• Travel up to 25%, may include overnight trips

Prosegur Security USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status under applicable law.