Account Manager - Security

Prosegur; Keokuk (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Prosegur is seeking an Account Manager in Keokuk, IA to oversee client site operations, staffing, and compliance with regulatory requirements. You will work closely with the General Manager and HR to ensure high-quality service delivery and strong client relationships.

You will recruit and onboard staff, manage schedules, train teams, and collaborate with clients to identify growth opportunities while maintaining procedural standards across the organization.

Qualifications

• High School Diploma required.
• Experience recruiting and staffing for client sites.
• Ability to manage client relationships and communicate clearly.
• Proficient with Microsoft Office and scheduling systems.
• Knowledge of employment laws and confidentiality.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee security site operations and meet contract requirements.
• Maintain operations within established fiscal parameters.
• Ensure audit readiness and regulatory compliance.
• Recruit, interview, and onboard employees for staffing needs.
• Establish and maintain employee schedules and coverage.
• Train, coach, and evaluate staff performance.
• Meet with clients regularly to align goals and expectations.
• Identify opportunities for business growth.
• Prepare reports and maintain required documentation.

Skills

Staffing & recruiting

Client relations

Communication

HR experience

Microsoft Office

Scheduling systems

ATS platforms

HRIS

Time management

Problem solving

Education

High School Diploma

Tools

WinTeam

HRIS

ATS platforms

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Job Description:

The Account Manager partners closely with the General Manager and Human Resources to ensure seamless communication, operational excellence, and full compliance with reporting and regulatory requirements. This role oversees client site management, key operational procedures, and the effective use of tools such as statements of work, recruiting plans, and Microsoft Office applications to drive high-quality service delivery.

Duties and Responsibilities:

• Oversee security site operations and ensure all customer contract requirements within the Guarding division are met.
• Maintain operational performance within established fiscal parameters.
• Ensure audit readiness and maintain compliance with all governmental regulations.
• Execute operational processes and training initiatives while upholding corporate standards and procedures.
• Recruit, interview, and onboard employees to meet client staffing needs.
• Establish and maintain employee schedules, ensuring all positions are fully covered.
• Manage last-minute staffing adjustments, including call-offs and time-off requests.
• Train, coach, and evaluate staff performance.
• Provide clear direction through consistent communication and documentation.
• Issue corrective actions when necessary and recognize employees for exceptional performance.
• Meet regularly with clients to ensure alignment on goals and expectations.
• Build strong client relationships and identify opportunities for business growth.
• Prepare reports, conduct investigations, respond to inquiries, and maintain required documentation.
• Follow all safety rules and immediately report hazardous or unsafe conditions.
• Perform additional duties as assigned based on client or management needs.

Other Duties and Expectations

• Use proper body mechanics while performing job functions.
• Remain alert and aware of operational timelines and priorities.
• Demonstrate clear, calm thinking during high-stress or crisis situations.
• Communicate empathetically when working with employees and addressing concerns.
• Collaborate with other managers to share information that may impact operations.

Additional Responsibilities

• Partner with leadership to implement Prosegur initiatives in ways that support local business needs.
• Communicate and demonstrate support for organizational decisions, even when they differ from personal viewpoints.
• Work with HR on special projects and cross-functional assignments.

Qualifications

• Strong ability to multitask and prioritize urgent staffing needs.
• Proven experience building strong community relationships and utilizing diverse recruiting methods.
• Demonstrated networking and relationship-building skills.
• Excellent written and verbal communication abilities.
• Self-starter who thrives in a fast-paced environment.
• Proficiency with Microsoft Office, scheduling systems (e.g., WinTeam), and ATS platforms.
• Ability to work independently and collaboratively.

Required Skills and Abilities

• Positive, solutions-oriented mindset.
• Excellent interpersonal, organizational, and communication skills.
• Strong time management with proven ability to meet deadlines.
• Analytical and problem-solving strengths.
• High levels of integrity, professionalism, and confidentiality.
• Strong understanding of employment laws and regulations.
• Ability to quickly learn HRIS and talent management systems.

License #2011

#NCR123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401K/403b Plan