General Manager

Prosegur; New York (NY); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Prosegur Security USA is seeking a General Manager to partner with the SVP and HR, oversee the local branch, and drive security operations in coordination with clients and corporate resources.

The role requires strong leadership, regulatory knowledge, and experience managing security contracts, with travel up to 25% and a focus on data-driven solutions for organizational goals.

Competenze

• 5+ years of management experience in aviation security, airport operations, airline security, cargo security, or TSA-regulated environments.
• Strong working knowledge of TSA Security Programs and aviation security operations.
• Valid driver's license with a clean driving record.
• Experience managing airline and cargo security contracts is preferred.

Mansioni

• Oversee the local branch and key operational processes to align with business objectives.
• Lead security operations and client contract services for the Guarding division.
• Maintain P&L performance and ensure fiscal discipline.
• Recruit and interview new employees to meet client needs.
• Ensure compliance with regulatory requirements and corporate procedures.
• Develop client relations and secure new business opportunities.
• Schedule staff, assign coverage, and manage call-offs and time off.
• Train staff, provide feedback, and implement corrective actions as needed.
• Prepare reports and respond to inquiries with documentation.
• Travel up to 25% as required.
• Collaborate with Corporate HR on special projects.

Conoscenze

Leadership

Communication

Problem solving

Time management

Integrity

Confidentiality

Regulatory knowledge

Microsoft Office

Formazione

High School Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

For 50 years, Prosegur has been helping make the world a safer place. Today, with $6 billion in annual revenue, more than 188,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you're not just joining a security company. You're joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Summary of Duties:

The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources - such as workforce planning tools, strategic hiring initiatives, and Microsoft Office to implement efficient, data-driven solutions that support organizational goals.

Duties and Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Qualifications:

• Minimum five (5) years of management experience in aviation security, airport operations, airline security, cargo security, or TSA-regulated environments.
• Strong working knowledge of TSA Security Programs, airport regulatory requirements, and aviation security operations.
• Valid driver's license with a clean driving record.
• Excellent communication, leadership, decision-making, and conflict-resolution skills.
• Experience managing airline and cargo security contracts strongly preferred.
• High level of professionalism, integrity, and ability to perform effectively under pressure.
• P&L Management

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.

Travel Requirements:

• Travel up to 25%, may include overnight trips

Prosegur Security USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status under applicable law.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the SVP of Operations - Guarding