General Manager

Gordon Ramsay Burger - Chicago; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401 (k)

Insurance – Medical, Dental & Vision

Flex Time

Employee Assistance Program

World-class training & development

Staff discount in US & UK restaurants

Discount for Friends & Family in US &

Job summary

Gordon Ramsay Restaurants in Boston is seeking a driven General Manager to lead daily operations, uphold the Gordon Ramsay standard of excellence, and deliver memorable guest experiences in a high-energy environment.

The GM will recruit, develop and motivate a high-performing team, ensure top-quality food and service, and maintain Health & Safety and Food Safety compliance across all shifts. You will drive guest satisfaction and financial performance.

Qualifications

• Previous experience as a General Manager within a restaurant.
• Experience in a high-volume restaurant.
• Ability to lead the team and uphold Gordon Ramsay standards.
• Strong communication skills, verbal and written.
• Proven track record in recruiting and developing a high-performing kitchen team.
• Attention to detail and commitment to food quality.

Responsibilities

• Execute operation effectively while ensuring guest satisfaction in a lively restaurant and bar.
• Lead and motivate the team to deliver quality service and standards.
• Drive loyalty and retention through inspirational leadership.
• Ensure Health & Safety and Food Safety compliance to statutory and brand standards.
• Manage supply chain and stock control aligned with brand standards.
• Coordinate resources and manage P&L targets.

Skills

Leadership

Restaurant operations

High-volume dining

Communication

People management

Detail orientation

Multitasking

Recruitment & development

Job description

Gordon Ramsay Burger brings Michelin-starred Chef Gordon Ramsay’s passion for elevated comfort food to the heart of Boston. Known for its bold flavors, signature burgers, and unforgettable dining experiences, the brand combines high energy with world-class hospitality in a stylish, welcoming environment.

We are seeking a driven, experienced, and hands‑on General Manager to join our leadership team. This team member will lead the operation while upholding the Gordon Ramsay standard of excellence. This role requires a balance of creativity, leadership, and operational discipline.

The General Manager must have:

• The motivation and leadership skill to represent the Gordon Ramsay Brand and its world class hospitality standards
• Previous experience as a General Manager within a restaurant
• Previous experience in a high‑volume restaurant
• A keen eye for detail to ensure delivery of the Hell’s Kitchen brand standards and the highest levels of food quality at all times
• A proven track record of recruiting, developing, motivating and retaining a high performing kitchen team
• A strong personality, with confidence and enthusiasm to lead the team in the day to day running of the operation
• Exceptional communication skills – verbal and written – to ensure clear communication with all stakeholders
• Ability to multitask and effectively manage relationships at all levels

Key Accountabilities:

• Be responsible for effective execution of the operation, whilst ensuring consistent presentation and guest satisfaction in a lively restaurant and bar, interacting with guests and making each visit a memorable one!
• Being a leader, effectively managing the team and driving quality service and standards
• Responsibility for leading, inspiring and motivating the team to achieve loyalty and retention
• Responsible for the overall compliance of Health & Safety, and Food Safety to both statutory, and Gordon Ramsay Restaurants standards
• Ensuring the supply chain and stock control is effectively managed and controlled in keeping with the concept and in line with Gordon Ramsay Restaurant standards
• Effective management of targets set
• Effectively coordinate, control and manage all resources and commercials to deliver all targets of the P&L

What’s in it for you:

• Competitive salary
• 401 (k)
• Insurance – Medical, Dental & Vision
• Flex Time
• Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self‑help resource benefits, personal and professional coaching, wellness benefits, and much more!
• Access to our world‑class training & development opportunities globally
• Work with and learn from extraordinary culinary and front‑of house talent in a diverse, energizing and professional restaurant environment
• A fantastic staff discount in US & UK restaurants
• Discount for your Friends & Family in all US & UK Restaurants

We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We use eVerify to confirm U.S. Employment eligibility.