General Manager

Harri; Torch of Friendship (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Medical, Dental & Vision Insurance

Flex Time

Employee Assistance Program

World-class training & development

Staff discounts in US & UK restaurants

Discount for friends & family in US &/

Inclusion & diversity focus

Job summary

Gordon Ramsay Restaurants in Miami is seeking a dynamic General Manager to lead Hell’s Kitchen Miami’s management team, delivering bold hospitality and an unforgettable dining experience.

You will supervise front-of-house and back-of-house teams, partner with the Executive Chef to ensure exceptional food quality, and drive the restaurant’s P&L, labor, and cost controls in a fast-paced, high-volume environment.

Qualifications

• Experience as a General Manager or senior restaurant leader in a high-volume, upscale or fine-dining setting.
• Proven track record of leading and developing front-of-house and back-of-house teams.
• Strong commercial acumen with experience managing budgets, labor, F&B costs, and P&L.
• Exceptional communication skills, verbal and written.
• Ability to recruit, develop, motivate, and retain top talent.
• Passion for hospitality and delivering memorable guest experiences.

Responsibilities

• Lead the day-to-day operation of the restaurant to ensure exceptional food, beverage, service, and hospitality.
• Create an energetic, welcoming guest experience reflecting the Gordon Ramsay brand.
• Inspire and develop the management team and restaurant staff to high performance.
• Partner with the Executive Chef to ensure food quality, presentation, and kitchen standards.
• Take ownership of the restaurant’s P&L, driving sales and controlling costs.
• Manage labor and scheduling to balance business needs and service quality.
• Oversee inventory, purchasing, cost controls, and profitability.
• Ensure compliance with Health & Safety, Food Safety, and company standards.
• Build relationships with guests, teams, leadership, vendors and stakeholders.
• Lead by example and cultivate a diverse, inclusive culture.

Skills

Leadership

P&L management

Budgeting

Staff development

Recruitment

Communication

Hospitality standards

High-volume experience

Team leadership

Decision making

Job description

Get ready to bring the heat to Miami! With beautifully plated dishes, experiential cocktails served in smoking lanterns, indulgent desserts, and the iconic red and blue kitchens, Chef Ramsay brings the electrifying energy of Hell’s Kitchen to the heart of Miami. Set against stunning downtown Miami views, guests can experience signature Chef Ramsay dishes including Beef Wellington, Pan-Seared Scallops, Lobster Risotto, and one of Chef Ramsay’s personal favorites, Sticky Toffee Pudding.

Now, we’re looking for a dynamic General Manager to lead the management team at Hell’s Kitchen Miami and help deliver an unforgettable dining experience that is bold, energetic, and unmistakably Chef Ramsay.

The General Manager must have:

• The motivation, leadership, and presence to represent the Gordon Ramsay brand and deliver world‑class hospitality standards
• Previous experience as a General Manager or senior restaurant leader within a high-volume, upscale or fine-dining restaurant
• A proven track record of leading and developing high-performing front-of-house and back-of-house teams
• Strong commercial acumen with experience managing budgets, labor, food and beverage costs, and overall P&L performance
• A keen eye for detail and a commitment to delivering the exceptional food, service, and hospitality standards synonymous with Hell’s Kitchen
• A proven ability to recruit, develop, motivate, and retain exceptional talent
• A strong and engaging personality, with the confidence and enthusiasm to lead a dynamic team in a fast-paced restaurant environment
• Exceptional communication skills – verbal and written – with the ability to build strong relationships with team members, guests, and key stakeholders
• The ability to multitask, make sound business decisions, and effectively manage competing priorities
• A genuine passion for hospitality, creating memorable guest experiences, and building a strong restaurant culture

Key Accountabilities:

• Lead the overall day-to-day operation of the restaurant, ensuring exceptional standards of food, beverage, service, and hospitality
• Create an energetic, welcoming, and memorable guest experience that reflects the Gordon Ramsay brand
• Lead, inspire, and develop the management team and wider restaurant team to achieve high levels of performance, engagement, loyalty, and retention
• Partner closely with the Executive Chef to ensure consistent food quality, presentation, menu execution, and overall kitchen standards
• Take ownership of the restaurant’s P&L, driving sales, managing costs, and achieving financial targets
• Effectively manage labor and scheduling to meet business needs while maintaining exceptional guest service and team standards
• Oversee inventory, purchasing, cost controls, and other operational resources to maximize efficiency and profitability
• Ensure full compliance with all Health & Safety, Food Safety, employment, and company standards and requirements
• Build strong relationships with guests, team members, senior leadership, vendors, and other key stakeholders
• Identify opportunities to improve operational performance, guest satisfaction, team engagement, and profitability
• Lead by example and create a culture that reflects the values, energy, and hospitality standards of Gordon Ramsay Restaurants
• Champion training and development, ensuring team members have the tools, knowledge, and support needed to succeed
• Represent Hell’s Kitchen Miami and Gordon Ramsay Restaurants as a passionate and visible leader within the restaurant and the wider community

What’s in it for you:

• Competitive salary
• 401(k)
• Medical, Dental & Vision Insurance
• Flex Time
• Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resources, personal and professional coaching, wellness benefits, and much more!
• Access to our world‑class training & development opportunities globally
• Work with and learn from extraordinary culinary and front-of-house talent in a diverse, energizing, and professional restaurant environment
• A fantastic staff discount in US & UK restaurants
• Discount for your Friends & Family in all US & UK Restaurants

If you’re ready to take the next step in your career and lead one of Miami’s most exciting restaurant destinations as part of a best-in‑class global restaurant business,

We receive a high volume of applications and are only able to contact candidates who have been successful in moving to the next stage of the recruitment process.

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer and are devoted to creating an environment where our amazing teams can thrive. Our aim is to put people at the heart of everything we do. We want our teams to be their authentic selves, and we truly celebrate diversity in every sense.

We are successful because we cultivate talented teams with diverse skills and backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront of everything we do.

We use eVerify to confirm U.S. Employment eligibility.