General Manager

Right Choice Resources; Nags Head (NC); On-site; USD 120,000 - 165,000; Full time

Job summary

A leading organization in the hospitality industry is seeking a General Manager in Nags Head, NC. This full-time role focuses on day-to-day operations, driving team performance, and ensuring a high-quality experience for guests and property owners. The ideal candidate has over 5 years of operational leadership experience and strong communication skills. Salary ranges from $120,000 to $165,000 plus bonuses.

Qualifications

• 5+ years of operational leadership experience in hospitality or property management.
• Experience managing budgets and full P&L ownership.
• Ability to analyze performance data for process improvement.

Responsibilities

• Oversee day-to-day operations and manage teams.
• Partner with cross-functional teams to align goals.
• Analyze operational metrics and implement improvements.

Skills

Operational leadership

Budget management

Team management

Data analysis

Communication

Job description

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Our client, a leading organization in the hospitality vacation rental industry, is seeking a hands-on General Manager to oversee day-to-day operations, drive team performance, and ensure a high-quality guest and owner experience.

This is a full-time role (5 days/week in-office) supporting a high-growth environment where operational leadership and service delivery excellence are essential.

Compensation:

$120,000-$165,000 base salary + $20,000-$30,000 bonus (negotiable based on experience)

About the Company:

The company is a well-established player in the vacation rental space, committed to delivering consistently exceptional hospitality experiences to travelers while protecting and enhancing the value of each property owner’s investment. The culture is driven by collaboration, accountability, and a customer-first mindset.

Key Responsibilities

• Lead day-to-day business operations and on-the-ground teams, delivering high service standards to guests and property owners
• Manage property performance, ensure operational consistency, and uphold brand standards across all touchpoints
• Partner with cross-functional teams (maintenance, guest services, sales, marketing) to align operational goals and drive continuous improvement
• Oversee financial performance of the assigned market/portfolio, including budgeting, forecasting, and P&L accountability
• Analyze operational metrics, identify areas for improvement, and implement action plans to optimize occupancy and revenue
• Support frontline teams in resolving escalations and addressing complex guest or owner issues
• Recruit, train, and develop staff to cultivate engagement and retention across the organization
• Maintain compliance with legal requirements and internal standards for safety, quality, and customer satisfaction
• Manage multiple priorities in a fast-paced environment, staying flexible to changing needs and shifting demands
• Maintain availability for occasional after-hours/on-call responsibilities to support operational continuity

Requirements

• 5+ years of operational leadership experience, ideally in hospitality, property management, or a closely related industry
• Demonstrated experience managing budgets and full P&L ownership
• Proven success leading high-performing teams and managing day-to-day operations
• Ability to analyze performance data and use insights to improve processes and profitability
• Strong communication and relationship-building skills with both internal teams and external stakeholders
• High level of professionalism, integrity, and customer-centric mindset
• Ability to work in-office 5 days/week and support flexible hours or on-call requirements as needed

Preferred Attributes

• Experience in multi-property or multi-site environments
• Working knowledge of hospitality technology platforms and tools
• Passion for delivering memorable guest experiences and creating operational excellence

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Management, and Business Development

• Industries

  Hospitality and Hotels and Motels

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