General Manager

Brobston Group; Monroe (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Brobston Group seeks a General Manager to lead store operations in Ohio, drive sales and profitability, and deliver an exceptional customer experience. You will translate the brand vision into everyday standards, energize a high-performing team, and uphold top-tier store conditions.

This role emphasizes talent development, customer engagement, and cross-functional collaboration to elevate performance, strengthen community presence, and ensure consistent service excellence across all shifts.

Qualifications

• Experience leading store operations in a high-volume environment.
• Strong communication and business acumen.
• Proven ability to recruit, coach, and retain a high-performing team.

Responsibilities

• Lead sales, profitability, and execution of company initiatives.
• Set customer experience vision and community engagement.
• Recruit, coach, and retain a high-performing store team.
• Manage inventory, shrink, technology, and store standards.
• Collaborate with cross-functional teams and promote inclusivity.

Skills

Leadership

Customer engagement

Strategic planning

Communication

People development

Inventory management

Job description

Summary

The General Manager leads store operations, develops talent, and drives sales and profitability while delivering an exceptional customer experience. This role brings the brand vision to life through strong leadership, customer engagement, and high store standards.

Responsibilities

• Lead sales and profit performance, strategic planning, and execution of company initiatives.
• Set a customer experience vision, develop client engagement strategies, and lead community outreach.
• Recruit, coach, train, and retain a high-performing store team.
• Manage inventory, productivity, shrink, technology adoption, and store standards.
• Partner with cross-functional teams and foster an inclusive environment aligned with company values.

Requirements

• Retail management or related experience in a complex, high-volume, or high-profile specialty environment preferred.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Demonstrated success building positive relationships with customers, management, and coworkers.
• Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts or travel.
• Ability to perform physical tasks, including standing and walking for extended periods and lifting or climbing as needed.