General Manager

Brobston Group; Barceloneta (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group seeks a General Manager to lead store operations in Barceloneta, Puerto Rico. The role focuses on delivering an exceptional customer experience, driving sales and profitability, and upholding brand standards.

You will develop talent, manage inventory and shrink, and champion new selling technologies while fostering an inclusive environment and strong relationships with customers and colleagues.

Qualifications

• Must have retail management experience in a complex, high-volume environment.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Proven ability to build positive relationships with customers and colleagues.
• Flexible schedule including days, evenings, weekends, and occasional overnight shifts or travel.
• Ability to stand, walk, move around the store, and lift or climb up to 30 pounds.

Responsibilities

• Drive sales, profit, and margin performance through strategic planning and execution.
• Lead customer engagement, client development, and community outreach.
• Recruit, coach, train, and develop a high-performing store team.
• Manage inventory, productivity, and shrink while maintaining exceptional store standards.
• Champion new selling technologies and uphold company policies and an inclusive environment.

Skills

Retail management

Customer engagement

Team leadership

Business acumen

Scheduling flexibility

Physical stamina

Job description

Summary

The General Manager leads store operations, develops talent, and drives profitable business results. This role delivers an exceptional customer experience while upholding brand standards and executing company initiatives.

Responsibilities

• Drive sales, profit, and margin performance through strategic planning and execution.
• Lead customer engagement, client development, and community outreach.
• Recruit, coach, train, and develop a high-performing store team.
• Manage inventory, productivity, and shrink while maintaining exceptional store standards.
• Champion new selling technologies and uphold company policies and an inclusive environment.

Requirements

• Retail management or related experience in a complex, high-volume, or high-profile specialty environment preferred.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Demonstrated success building positive relationships with customers and colleagues.
• Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts or travel.
• Ability to stand, walk, move around the store, and lift or climb up to 30 pounds.