General Manager

daveandbusters; Memphis (TN); On-site; USD 86,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Health insurance

Dental

Vision

Disability

EAP

401K matching

Free food

Free gameplay

Leadership team

Fun work environment

Job summary

Dave & Buster's Memphis is seeking a General Manager to lead daily operations, drive profitability, and uphold our Culture of FUN.

You will manage guest experiences, food and beverage, entertainment, and inventory while ensuring safety and staffing levels meet business needs.

If you have 5+ years in hospitality, strong leadership, and a proven ability to exceed budgets, this is your opportunity to grow with us.

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Proven ability to manage operations and meet financial goals.
• Strong leadership and team development skills.
• Know-how in budgeting, forecasting, and cost control.
• Excellent communication with staff, guests, and vendors.
• Comfort with fast-paced, loud environments.

Responsibilities

• Promote positive employee relations and delegate managerial duties.
• Analyze financial reports and act to grow revenue while controlling costs.
• Oversee all operations—food, beverage, entertainment, equipment, and facilities.
• Ensure proper staffing levels and management coverage for peak times.
• Deliver a memorable guest experience with food, beverages and games.
• Maintain safety, security, and compliance with regulations.
• Improve operational execution through adherence to standards.

Skills

Team leadership

Financial acumen

Customer service

Budgeting

Operations management

Job description

Job Description:

THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

What we are looking for!

• Proven track record of successfully managing operations and meeting financial goals
• Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
• Solid understanding of financial reports, budgeting, and forecasting
• Experience with cost control, inventory management, and profitability analysis
• Exceptional skills in delivering high-quality customer service and resolving issues effectively
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• Excellent verbal and written communication skills for interacting with staff, customers, and vendors
• Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry

Requirements:

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

What will you be doing daily?

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster's Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment

Grow your career! Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

86178 - 101386

We are an equal opportunity employer and participate in E-Verify in states where required.