General Manager

Dave & Buster's Inc.; New York (NY); On-site; USD 102,639 - 120,751; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short -

Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

Free food

Free gameplay

Large leadership team

FUN work environment

Grow your career

Two brands under one roof

Job summary

Dave & Buster's Inc. is seeking a General Manager in New York to lead daily operations, drive profitability, and ensure outstanding guest experiences. You will manage a diverse team, optimize budgets, and uphold health and safety standards while delivering memorable entertainment and dining.

The role requires proven leadership in a fast-paced setting, strong communication skills, and the ability to meet financial goals through strategic planning and team development.

Qualifications

• Experience managing operations in a high-volume restaurant environment.
• Proven ability to drive financial performance and growth.
• Strong leadership and people development skills.
• Solid grasp of budgeting, forecasting, and cost controls.

Responsibilities

• Lead daily operations to achieve financial targets and guest satisfaction.
• Analyze financial reports and implement action plans to grow revenue and reduce costs.
• Oversee entertainment, food, beverage, equipment, and property to support objectives.
• Ensure staffing levels meet business needs and safety standards.
• Deliver exceptional guest experiences through top-tier service and game offerings.
• Maintain a safe, compliant, and engaging work environment.

Skills

Operations management

Team leadership

Financial reporting

Budgeting & forecasting

Cost control

Inventory management

Profitability analysis

Customer service

Communication

Health & safety compliance

Job description

Job Description

THE GENERAL MANAGER:

inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

What we are looking for!

• Proven track record of successfully managing operations and meeting financial goals
• Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
• Solid understanding of financial reports, budgeting, and forecasting
• Experience with cost control, inventory management, and profitability analysis
• Exceptional skills in delivering high-quality customer service and resolving issues effectively
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• Excellent verbal and written communication skills for interacting with staff, customers, and vendors
• Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

What will you be doing daily?

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range

102639

120751

We are an equal opportunity employer and participate in E-Verify in states where required.