Senior Operations Manager

daveandbusters; Tyler (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

401K matching

FREE food

FREE gameplay

Growth opportunities

Job summary

Dave & Buster's is seeking a Senior Manager to lead front‑of‑house or back‑of‑house operations, guiding strategic initiatives and operating standards to positively impact results under the GM. You will balance fast-paced hospitality, financial acumen, and team leadership to deliver a memorable guest experience while meeting annual budgets and growth goals.

This role requires 5+ years in restaurant/hospitality, COGS and labor oversight, weekend/holiday availability, and a passion for FUN in a

Qualifications

• 5+ years of Restaurant/Hospitality experience.
• Proven ability to manage cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• Willingness to work weekends, nights and holidays.
• Comfort working in a fast-paced, high-volume environment.

Responsibilities

• Promote positive team relations and delegate managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure execution of staff training programs.
• Ensure staffing levels and management coverage meet business needs.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improve operational execution through adherence to standards.

Skills

Leadership & People Mgmt

COGS & Labor Mgmt

Business Acumen

Guest Experience Focus

Team Leadership

Shift Scheduling

Job description

Job Description:

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster's Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career! Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

57443 -

67581

We are an equal opportunity employer and participate in E-Verify in states where required.