General Manager

Service Corporation International; Mayagüez (PR); On-site; USD 75,000 - 105,000; Full time

Job summary

Service Corporation International is seeking an experienced Location Manager for our Mayaguez cemetery operation. You will oversee the daily operations of a single location and line of business within the funeral home industry, focusing on service excellence, cost discipline, and profitable case volume growth.

You will hire and develop staff, partner with Market Leadership on plans and budgets, ensure regulatory compliance, and drive customer satisfaction while meeting annual revenue and

Qualifications

• Five years of industry experience with increasing responsibilities
• At least two years of people or project management
• Budgeting and expense control experience strongly preferred

Responsibilities

• Develop annual business plans and budgets with Market Leadership
• Monitor and achieve annual financial goals; approve expenditures
• Oversee daily operations and ensure on-time services
• Ensure compliance with federal/state regulations and company policies
• Establish location goals and priorities
• Communicate company strategies and goals to staff
• Manage frontline supervisors' responsibilities and performance
• Collaborate with management on resources and improvements
• Work with leadership on product, process, and technology needs
• Maintain facilities and budget for repairs and maintenance
• Develop a strong, reliable team and conduct training/licensing
• Participate in community and promotional efforts

Skills

Financial Management

Operations Leadership

People Development

Budgeting

MS Office proficiency

Customer service

Education

High school diploma or equivalent

Mortuary Science preferred

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Job Responsibilities

Financial Management Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices including overtime

Operations Manage the daily activities ensuring on-time services

Assure the location’s operating practices comply with applicable federal and state regulations and Company policies

Establish location goals and priorities

Effectively present and communicate Company and Market strategies, values, and goals to staff

Manage frontline supervisor’s responsibilities, expectations, and accountabilities

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development Develop a strong, trusting, and reliable team Understand team members’ career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff is re‑trained/licensed prior to expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention

Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve customer satisfaction index and on-line community reviews

Minimum Requirements

Education High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred

Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Location

Postal Code: 00680

Category (Portal Searching): Operations

Job Location: US-PR - Mayaguez

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.