Office Manager

Service Corporation International; San Juan (PR); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International (SCI) is seeking an experienced administrative accountant to manage the operating activities of a funeral home, cemetery and/or crematory location. The role focuses on ensuring high quality services and products, improving financial performance, and maintaining positive employee relations.

Responsibilities include overseeing AR/AP, cash management, payroll administration, reporting, and compliance with company policies and SOX.

Qualifications

• Education: High school diploma, GED or completion of a diploma-training program.
• Experience: Two years bookkeeping, general office, clerical accounting, and Accounts Payable.
• Knowledge, Skills & Abilities: Proficient in MS Office, e‑mail, internet; strong communication; compassion, integrity and confidentiality.

Responsibilities

• Oversees accounting function and oversight of AR and AP processes.
• Verifies and processes payments of AP invoices; maintains cash receipts and deposits.
• Reconciles accounts; handles petty cash and cash disbursements; verifies DSO metrics.
• Generates and analyzes various funeral/cemetery reports; supports HR/payroll processes.
• Coordinates orders and inventory for memorials, caskets, and grounds/maintenance.
• Ensures SOX compliance and completion of required trainings; supports location management.
• Trains associates on policies; provides a respectful, compassionate environment for families.
• Performs miscellaneous duties as assigned.

Job description

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation.

Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight Collections of all accounts receivable Verifications and payments of all accounts payable invoices Controls of receipt and deposit of cash payments received Maintains petty cash account and disburses the same in accordance with company policies and procedures Reconciliations of all accounts Cash advance checks SameDay Check requests Bank deposits Verifies/audits cash disbursement reports Tracks Capital Expenditure Authorizations (CEAs) Operational Activities Orders supplies for the office and completes inventory counts Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets Oversees the processing of installation funeral‑related orders and orders to the grounds and maintenance departments Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation Schedules incoming orders and drivers for the ambulate service Completes various funeral/cemetery reports and files accurately Supports Sales as necessary requiring an understanding of JD Powers Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit Dignity University (DU) training Interment Verification Training (IVT) audits Day Sales Outstanding’s (DSO) related to financial and administrative areas Assists in preparing and/or overseeing all funeral/cemetery‑related forms Reviews time cards and administers corporate payroll policies and procedures Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre‑need sales licenses, maintaining employee files and other confidential files (I9’s, etc.). Ensures new associates receive new hire orientation Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators Maintains vehicle records/licenses Processes expense reports Updates General Price Lists (GPLs) Manages all Alarm Systems (codes, working order, etc.) Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed Coordinates daily activities with business unit as well as other departments Trains associates in the proper administration of policies and procedures Services customers by interacting with families in a professional and compassionate manner Maintains and updates customer records Updates company website with current obituaries and ensures obituaries are placed in newspapers Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations Behaves in a supportive way to enrich the work environment Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance Performs other duties as assigned.

MINIMUM REQUIREMENTS

Education High school diploma, GED or completion of a diploma‑training program at a college or technical school Experience Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required Knowledge, Skills and Abilities Solid working knowledge of computers, typewriter, MS Office, e‑mail, internet and basic office equipment required Excellent communication skills both orally and in writing High level of compassion, integrity, and confidentiality Problem solving skills Ability to multi task and set priorities Detail oriented Must be flexible and able to function in a face‑paced environment.

WORK CONDITIONS

Work Environment Professional Dress is required when in contact with families.

Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently.

Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.

Work Hours Working beyond “standard” hours as the need arises.

Postal Code: 00909 Category (Portal Searching): Operations Job Location: US-PR - Santurce

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI and Equal Opportunity

“SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.