Funeral Home Manager

Service Corporation International; Canóvanas (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

Service Corporation International's Dignity Memorial brand seeks an experienced Operations Manager to lead the daily operations of a single funeral home in Canóvanas, PR. You will drive performance, manage budgets, and ensure compassionate client service.

You will develop staff, monitor financial metrics, and collaborate with market leadership to achieve annual goals while maintaining regulatory compliance and service excellence.

Qualifications

• High school diploma or equivalent required.
• Technical diploma in Funeral Services preferred.
• Bachelor’s degree in Mortuary Science or related field per state requirements.
• Funeral Director license as required by state/province law.
• Experience managing people and budgets is valued.

Responsibilities

• Manage the daily operations of a single Funeral Home location.
• Develop annual business plan and budget and meet financial targets.
• Communicate strategies and goals to staff and monitor progress.
• Lead, coach, and develop staff to achieve high performance.
• Ensure compliance with regulations, policies, and company standards.
• Engage with the community as part of local promotional efforts.

Skills

Financial management

Operations management

Leadership & coaching

Budgeting

Customer service

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science preferred

Bachelor’s degree in Mortuary Science or related field

Job description

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
• Prepare annual operational and personnel budgets.
• Communicate Company and Market strategies, values, and goals to staff.
• Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices.
• Manage overtime to an acceptable expense.

Operations

• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement.
• Review and revise schedules ensuring on-time services that exceed customer expectations.
• Resolve escalated customer issues.
• Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
• Plan and implement annual initiatives that may affect resources or goals across locations.
• Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identifies and implements innovative solutions improving efficiencies.
• Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

• May receive or initiate call to deceased next of kin.
• Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Discusses available life insurance and available benefits, such as Veteran.
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
• Confirms authorization to proceed with service Arrangements.
• Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

• Develop a strong, trusting, and reliable team.
• Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs and tracking progress.
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
• Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
• Recommends pay increases, special pays, and career advancements.
• Build effective business relationships across the organizations.

MINIMUM Requirements

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years’ industry experience with increasing responsibilities
• At least two (2) years’ experience guiding staff and communicating expectations
• Prior experience managing people a preferred
• Budgeting and expense control experience preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Conversant in industry and financial acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
• Leadership skills and the desire to manage people
• Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
• Professional written and verbal communication skills including public speaking, collaboration, and negotiation
• Proficient working knowledge of HMIS, InfoPort, and CarePoint
• Proficient MS Office Suite skills
• Ability to work nights and weekends

Postal Code: 00729 Category (Portal Searching): Operations Job Location: US-PR - Canovanas

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

\"SCI\" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.