General Locations Manager

Service Corporation International; Akron (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Service Corporation International in Akron, OH seeks an experienced operations and financial leader to guide location leadership across multiple sites. You will drive business planning, budgeting, revenue growth, and people development, ensuring regulatory compliance and profitable operations while building a strong team and brand presence.

This role requires significant travel and a track record of managing complex P&L statements.

Qualifications

• Knowledge of industry pricing, market competition, and financial acumen.
• Proficient with MS Office and presenting complex data clearly.
• Experience managing budgets, expenses, and business plans.
• Strong interpersonal, cross-cultural, and communication skills.

Responsibilities

• Provide guidance to location leadership on long- and short-term goals.
• Approve annual budgets, financial, production, and revenue targets.
• Monitor and achieve annual financial goals within the area of responsibility.
• Translate financial knowledge into actionable decisions at locations.
• Approve expenditures and invoices; oversee marketing and brand initiatives.
• Develop plans to improve customer satisfaction and market share.

Skills

Financial acumen

Market knowledge

Interpersonal skills

Cultural sensitivity

MS Office

Professional presentation

Education

High School Diploma

Funeral Services/Mortuary Science diploma

Bachelor's in Mortuary Science (where required)

Associate's degree (Finance/Management or related)

Funeral Director licensure

Tools

MS Office suite

Outlook

Excel

PowerPoint

Job description

Our associates celebrate lives. We celebrate our associates. Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
• Approve expenditures and invoices
• Provides marketing, advertising, community, and customer guidance to location leadership
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
• Develop and implement plans to improve customer satisfaction index and on-line community reviews
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Develop and implement communication plans for key initiatives and change management
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed
• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

• Develop a strong, trusting, empowered, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re‑trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary
• Writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

• EducationHigh School Diploma or equivalent required
• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor’s degree in Mortuary Science where required by state law
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred
• Certification/License Applicable state Funeral Director licensure required
• Experience At least eleven (11) years industry experience with progressively increased customer facing responsibilities with At least six (6) years experience managing people and effectively managing budgets and expense control required
• Knowledge, Skills and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
• Work Hours Working beyond “standard” hours as the need arises
• Travel up to 75%
• Postal Code: 44333 Category (Portal Searching): Operations Job Location: US-OH - Akron

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.