General Sales Manager - Cemetery

Service Corporation International; Mayagüez (PR); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Long-Term Disability

Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International is recruiting for a senior leadership role at our Mayaguez location. You will direct financial planning, operational excellence, and staff development to meet goals while upholding ethical standards.

You will oversee budgeting, expenditures, and compliance, while collaborating with Market Leadership and corporate departments to drive improvements and customer satisfaction.

Qualifications

• Ability to work evenings and weekends.
• Strong financial and business acumen.
• Proficient in MS Office suite.
• Excellent customer service and interpersonal skills.
• Cultural sensitivity and tactfulness with diverse groups.

Responsibilities

• Develop annual business plan and budget with Market Leadership.
• Monitor and achieve annual financial goals.
• Approve expenditures and invoices including overtime.
• Manage daily operations to ensure on-time services.
• Ensure compliance with regulations and Company policies.
• Establish location goals and priorities.
• Communicate strategies and goals to staff.
• Develop and coach frontline supervisors.
• Collaborate with HR for recruiting and retention.
• Work with leadership to identify product, process, and technology needs.
• Maintain facilities and budgeting for repairs and upgrades.
• Drive customer satisfaction and online reviews.

Skills

Financial acumen

Team leadership

Customer service

MS Office

Cultural sensitivity

Evenings/weekends flexibility

Education

High school diploma or equivalent

Mortuary Science preferred

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceeds all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Financial Management Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals


• Accountable for monitoring and achieving annual financial goals


• Approve expenditures and invoices including overtime


• Operations Manage the daily activities ensuring on-time services


• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies


• Establish location goals and priorities


• Effectively present and communicate Company and Market strategies, values, and goals to staff


• Manage frontline supervisor’s responsibilities, expectations, and accountabilities


• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements


• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements


• Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture


• People Development Develop a strong, trusting, and reliable team


• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps


• Monitor training and licensing requirements, ensuring staff is re‑trained/licensed prior to expiration


• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations


• Collaborate with Human Resources and Market Leadership for recruiting and retention


• Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company


• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred


• Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred


• Knowledge, Skills, and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers


• Compensation: $45,000 to $76,300 earnings potential


• Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program


• #SCI Postal Code: 00680 Category (Portal Searching): Sales Job Location: US-PR - Mayaguez

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. SCI refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.