Funeral Director

Service Corporation International; San Juan (PR); On-site; USD 50,000 - 70,000; Full time

Job summary

Service Corporation International is seeking a licensed Funeral Director to responsibly coordinate arrangements and preside over funeral services. You will collaborate with families, coordinate with teams, and promote a full range of memorial services and merchandise.

The role requires strong empathy, regulatory knowledge, and the ability to manage multiple responsibilities in a high-stakes environment.

Qualifications

• Licensed funeral director with knowledge of mortuary, health, and vital statistics regulations.
• Strong interpersonal skills for sensitive family discussions and arrangements.

Responsibilities

• Lead arrangement conferences with the deceased’s family, gathering needed info and scheduling appointments.
• Preside as MC for visitations, funerals, or graveside services with professionalism and care.
• Promote available funeral, cemetery, and crematory services and related merchandise.
• Ensure compliance with regulatory requirements and company standards in all arrangements.

Skills

Public speaking

Regulatory compliance

Empathy and compassion

Education

Licensed Funeral Director

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

JOB RESPONSIBILITIES

Arrangements Conference

Receives or initiates a call to the deceased's next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules an Arrangement appointment, and emails appointment confirmation. May perform removals or transfers adhering to company standards and processes. Respectfully cares for the deceased. Updates the removal status in proprietary software. Greets next of kin and escorts them to the meeting space. Initiates and facilitates the Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran benefits. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products. Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In the absence of an FSA/FSC, may perform FSA/FSC responsibilities. Responsible for reviewing and authorizing merchandise and service contract revisions. Directing Services Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services, included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased before burial per the Arrangements.

Event Planning

Perform a variety of event planning responsibilities, including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials. Before the event, prepare the event room, including but not limited to setting up chairs, tables, flowers, guest books, and appropriate décor. Post-event cleans chairs, tables, and floors, proper storage of items, identifies property in need of repair, and courier/delivers family memorabilia to home. May perform a variety of attendant duties, including but not limited to parking lot attendant, driver, usher, pallbearer, or courier. May attend community or charity events to represent and promote the location or market.

General Works

Under general guidance. New associates are learning to apply licensure to a business environment, complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or a manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations. Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from the manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures. Additional responsibilities as requested or assigned.

Minimum requirements

Education & Licenses

• Graduated from an accredited school or college of mortuary science
• Current Funeral Director license within the practicing state
• Valid state driver’s license with an acceptable driving record required to operate company-owned vehicles

Experience

Industry experience is preferred

Knowledge, Skills & Abilities

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self-motivated
• Ability to build professional and trusting business relations
• Professional written and verbal communication skills
• Public speaking skills with the ability to influence and gain consensus
• Proficient in using databases in automated processes
• Proficient MS Office skills

Work conditions

• Environment - Work is both indoors and outdoors during all seasons and weather
• Attire - professional business attire required when in contact with families
• Postures – Frequent continuous period sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
• Physical Demands – Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours, and working nights and weekends is frequently necessary

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.