Combo Location Manager

Service Corporation International; Canóvanas (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

Service Corporation International seeks an experienced Operations Executive to lead financial planning, budgeting, and performance against targets in a multi-location service environment. Canóvanas, PR will serve as a key hub for operations, financial governance, and service excellence.

You will manage day-to-day activities, drive process improvements, ensure regulatory compliance, and partner with Market Leadership and Corporate to deliver value to families and communities served.

Qualifications

• Knowledge of industry pricing, market trends, and competitive landscape.
• Strong financial and business acumen demonstrated in budgets and forecasts.
• Professional interpersonal skills and cultural sensitivity for diverse families.
• Proficiency with MS Office and data analysis for reporting and planning.

Responsibilities

• Develop annual business plan and budget with local leadership and market goals.
• Monitor financial results and ensure expenditures align with budgets.
• Direct day-to-day operations to meet on-time service and client expectations.
• Lead and develop frontline supervisors; drive engagement and retention.
• Ensure compliance with federal/state regulations and company policies.
• Collaborate with Market Leadership and Corporate on needs and improvements.

Skills

Financial acumen

Interpersonal skills

MS Office

Pricing knowledge

Cultural sensitivity

Education

High School Diploma or equivalent

Finance & Accounting coursework (12 hours)

Marketing or Business coursework (12 hours)

Funeral Director Licensure

Bachelor’s in Mortuary Science (where required)

Tools

MS Office Suite

Job description

JOB RESPONSIBILITIES

• Financial Management Develop annual business plan Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime
• Operations Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location’s operating practices comply with applicable federal & state regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor’s responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered
• People Development Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary; writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

• Education High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred
• Certification/License Requires applicable state Funeral Director Licensure Technical schooling diploma Funeral Services/Mortuary Science preferred Bachelor’s degree in Mortuary Science where required by state law
• Experience At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

• Work Environment Work indoors and outdoors during all seasons and weather conditions Care center personnel may have exposure to various chemicals and fluids Cemetery personnel may have exposure to chemicals and equipment Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families Personal safety equipment/appropriate attire required for cemetery or crematory environment
• Work Postures Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently
• Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 50 lbs. to assist with moving bodies
• Work Hours Working beyond “standard” hours as the need arises
• Travel up to 25%
• Postal Code: 00729
• Category (Portal Searching): Operations
• Job Location: US-PR - Canovanas

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.