General Manager

Horizon Hospitality Associates, Inc; Litchfield Park (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Horizon Hospitality Associates, Inc. seeks an energetic General Manager for an upscale casual restaurant just west of Litchfield Park. The GM will oversee daily operations, lead a high-performance team, and ensure exceptional guest experiences through attentive service and polished standards.

The role requires strong leadership, financial acumen, and the ability to mentor a diverse staff while collaborating with culinary and operations teams to uphold brand excellence.

Qualifications

• 3+ years of progressive leadership in upscale or casual restaurant operations.
• Proven track record managing high-volume teams and service execution.
• Strong expertise in guest relations and tableside service standards.
• Advanced financial acumen with labor optimization, beverage cost controls, and P&L management.
• Polished, professional presence with excellent communication for guest, vendor, and ownership relations.

Responsibilities

• Oversee daily operations to ensure seamless, high-touch guest experiences and flawless service execution.
• Lead, recruit, and develop the floor management team and hourly service staff, cultivating a culture of hospitality excellence.
• Maintain uncompromising standards for food presentation, beverage service, steps of service, and ambient dining environments.
• Cultivate strong guest loyalty by actively engaging on the floor, handling complaints gracefully, and managing VIP relations.
• Manage operational budgets, labor models, and beverage programs to maximize profitability and hit financial targets.
• Champion the restaurant's identity and brand vision, collaborating closely with the culinary team to align kitchen output with service excellence.

Skills

Leadership experience

High-volume service management

Guest relations

Mentoring & training

Financial acumen (labor/beverage/P&L)

Communication skills

Job description

We are seeking an energetic, professional General Manager for an upscale, casual restaurant just west of Litchfield Park. This vibrant property boasts an elevated menu, craft cocktails, and an inviting atmosphere. In this role, you will support all facets of restaurant operations, foster an upbeat, service-oriented environment, and help lead and mentor the team.

Must-Haves

• 3+ years of progressive leadership experience in upscale or casual restaurant operations.
• Proven track record managing high-volume teams and service execution.
• Strong expertise in guest relations and tableside service standards.
• Exceptional emotional intelligence with a demonstrated ability to train, mentor, and inspire a diverse service team.
• Advanced financial acumen, including deep experience with labor optimization, beverage cost controls, and P&L management.
• Polished, professional presence with excellent communication skills for seamless guest, vendor, and ownership relations.

Key Responsibilities

• Oversee daily operations to ensure seamless, high-touch guest experiences and flawless service execution.
• Lead, recruit, and develop the floor management team and hourly service staff, cultivating a culture of hospitality excellence.
• Maintain uncompromising standards for food presentation, beverage service, steps of service, and ambient dining environments.
• Cultivate strong guest loyalty by actively engaging on the floor, handling complaints gracefully, and managing VIP relations.
• Manage operational budgets, labor models, and beverage programs to maximize profitability and hit financial targets.
• Champion the restaurant's identity and brand vision, collaborating closely with the culinary team to align kitchen output with service excellence.

If you are a passionate, results-driven restaurant professional who thrives in a high-energy, guest-focused environment, this is an exciting opportunity to join a thriving organization with room for growth.