Upscale Restaurant GM: Elevate Guest Experience

Horizon Hospitality Associates, Inc; Litchfield Park (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Horizon Hospitality Associates, Inc. seeks an energetic General Manager for an upscale casual restaurant just west of Litchfield Park. The GM will oversee daily operations, lead a high-performance team, and ensure exceptional guest experiences through attentive service and polished standards.

The role requires strong leadership, financial acumen, and the ability to mentor a diverse staff while collaborating with culinary and operations teams to uphold brand excellence.

Qualifications

• 3+ years of progressive leadership in upscale or casual restaurant operations.
• Proven track record managing high-volume teams and service execution.
• Strong expertise in guest relations and tableside service standards.
• Advanced financial acumen with labor optimization, beverage cost controls, and P&L management.
• Polished, professional presence with excellent communication for guest, vendor, and ownership relations.

Responsibilities

• Oversee daily operations to ensure seamless, high-touch guest experiences and flawless service execution.
• Lead, recruit, and develop the floor management team and hourly service staff, cultivating a culture of hospitality excellence.
• Maintain uncompromising standards for food presentation, beverage service, steps of service, and ambient dining environments.
• Cultivate strong guest loyalty by actively engaging on the floor, handling complaints gracefully, and managing VIP relations.
• Manage operational budgets, labor models, and beverage programs to maximize profitability and hit financial targets.
• Champion the restaurant's identity and brand vision, collaborating closely with the culinary team to align kitchen output with service excellence.

Skills

Leadership experience

High-volume service management

Guest relations

Mentoring & training

Financial acumen (labor/beverage/P&L)

Communication skills

Job description

Horizon Hospitality Associates, Inc. seeks an energetic General Manager for an upscale casual restaurant just west of Litchfield Park. The GM will oversee daily operations, lead a high-performance team, and ensure exceptional guest experiences through attentive service and polished standards.

The role requires strong leadership, financial acumen, and the ability to mentor a diverse staff while collaborating with culinary and operations teams to uphold brand excellence.