General Manager

Confidential Jobs; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Confidential Jobs in Chicago is seeking a dynamic General Manager with extensive fast-casual restaurant experience to oversee daily performance, guest experiences, and a high-performing team culture.

You will lead hiring, training, budgeting, inventory, safety, and service flow while driving profitability through P&L and KPI analysis, ensuring consistent quality and hospitality across all shifts.

Qualifications

• Proven experience as a General Manager or senior leader in fast-casual or full-service restaurant operations.
• 3+ years of progressive leadership experience managing large-scale food service operations.
• Strong leadership with the ability to motivate, inspire, and manage diverse teams.
• Solid business acumen with budgeting, financial management, and interpreting P&Ls and KPIs.

Responsibilities

• Provide strong leadership through hiring, training, mentoring, and developing team members.
• Foster teamwork, accountability, and excellence across front- and back-of-house operations.
• Conduct performance evaluations and deliver coaching to support growth and retention.
• Oversee daily restaurant operations, including opening/closing, service flow, and adherence to standards.
• Monitor inventory to maintain stock, minimize waste, and optimize costs.
• Enforce health, safety, and sanitation protocols for a clean, safe environment.
• Lead by example in delivering exceptional customer service and addressing guest inquiries promptly.
• Manage budgets, monitor expenses and revenue, and work toward financial targets.
• Analyze P&Ls and KPIs to identify opportunities and improve profitability.
• Maintain high standards of food quality, presentation, and consistency with kitchen team.
• Conduct regular inspections for cleanliness, organization, and sanitation compliance.

Skills

Leadership

Budgeting

P&L management

KPIs

Customer service

Staff development

Hiring & coaching

Operations management

Job description

Seeking a dynamic and highly organized General Manager with extensive experience in fast-casual restaurant operations. The General Manager oversees all aspects of daily restaurant performance, ensuring smooth execution, exceptional guest experiences, and a positive, high-performing team culture. This role requires a hands-on leader who excels at multitasking, operational oversight, financial management, and staff development, while upholding the brand’s standards of quality, hospitality, and consistency.

Job Responsibilities

• Provide strong leadership through hiring, training, mentoring, and developing team members.
• Foster a culture of teamwork, accountability, and excellence across all front- and back-of-house operations.
• Conduct regular performance evaluations and deliver constructive coaching to support growth and retention.
• Oversee all daily restaurant operations, including opening and closing procedures, service flow, and adherence to company standards.
• Monitor inventory levels to maintain adequate stock while minimizing waste and optimizing cost control.
• Enforce all health, safety, and sanitation protocols to maintain a clean and safe environment.
• Lead by example in delivering exceptional customer service; address guest inquiries, concerns, and complaints promptly and professionally.
• Manage budgets, monitor expenses and revenue, and work toward achieving financial targets.
• Analyze P&Ls and KPIs to identify performance opportunities and implement strategies to optimize profitability.
• Maintain high standards of food quality, presentation, and consistency in partnership with the kitchen team.
• Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation regulations.

Job Requirements

• Proven experience as a General Manager or in a senior leadership role within a fast-casual or full-service restaurant environment.
• 3+ years of progressive leadership experience managing large-scale food service operations.
• Strong leadership skills with the ability to motivate, inspire, and manage diverse teams.
• Solid business acumen with proficiency in budgeting, financial management, and interpreting P&Ls and KPIs.
• Demonstrated success managing food and labor costs and achieving budgetary targets.
• Exceptional customer service orientation with a passion for delivering memorable guest experiences.
• Thorough understanding of restaurant operations, inventory management, food safety, and compliance standards.
• Excellent communication, presentation, and leadership skills, both verbal and written.
• Ability to stand for extended periods, multitask in a fast-paced environment, and maintain a high level of organization.
• Flexibility to work evenings, weekends, and holidays is required.