General Manager

Mr.-Gatti; Leitchfield (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Mr.-Gatti is seeking an experienced General Manager to oversee day-to-day restaurant operations, coaching, motivating, and training staff while ensuring guests are served a quality product in a clean, friendly environment.

You will manage staffing, inventory, financial reports, and compliance with company policies and local regulations, aiming to drive guest satisfaction and operational excellence.

Qualifications

• Minimum two years management experience in the food service industry, hospitality industry, or retail industry.
• Must be at least 18 years old.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision-making processes.
• Demonstrates excellent organizational, financial and problem-solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast-paced environment.
• Must be food safe certified.

Responsibilities

• Ensures excellent guest service that meets or exceeds expectations.
• Manages recruitment of hourly employees.
• Manages inventory, ordering and receiving.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office.
• Maintains product and service quality standards by conducting evaluations and addressing issues.
• Recommends local store marketing programs and implements them.
• Holds employees and self-accountable for methods, standards and results.

Skills

Leadership

Guest service

Communication

Problem solving

Organization

Staff development

Decision making

Time management

Food safety

Education

High School or GED

College degree a plus

Job description

• Salary : $0

Job Description

Gatti's Pizza is looking for an experienced General Manager for the overall management of the day-to‑day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Manages recruitment of hourly employees.
• Initiates and follows through on corrective action of hourly employees.
• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Manages inventory, ordering and receiving.
• Practices prescribed facility cleanliness, maintenance, and safety practices.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
• Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
• Recommends local store marketing programs to build sales and implements programs as directed.
• Ensures the security and safety of the restaurant, its Guests and Employees.
• Holds employees and self-accountable for methods, standards, and results.
• Special projects as directed.
• Any other duties deemed necessary.

Experience and Skills

Experience And Skills Required

• High School or GED. College degree a plus.
• Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision‑making processes.
• Demonstrates excellent organizational, financial and problem‑solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast‑paced environment.
• Must be food safe certified.

Required Technical Skills

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
• Basic knowledge of PC functions in order to prepare and various computerized store reports.
• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
• Ability to communicate well, both orally and in writing.
• Ability to coach and direct employees.
• Understanding of 'back of house' and 'front of house' operations.

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