General Manager - Residential Cleaning

Maid in America Cleaning Services

Clarksville (TN)

On-site

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Bonus opportunities

Paid time off

Growth opportunities

Job summary

A leading cleaning service provider in Clarksville seeks a General Manager to oversee the flagship location. This role involves leading a high-performance team, ensuring operational excellence, and shaping team culture. Ideal candidates will have strong leadership skills, operational discipline, and a commitment to service. The position offers a starting base pay of $75k with bonuses tied to performance, flexibility in work environment, and growth opportunities within the company.

Qualifications

Strong leadership presence and operational discipline.
Ability to communicate clearly and respectfully.
Experience in developing people and managing teams.

Responsibilities

Lead the team and drive the daily operational plan.
Own the P&L for the location and monitor key performance indicators.
Develop and support high-performing team culture.

Skills

Leadership

Operational discipline

Communication

Problem-solving

Organizational skills

Job description

Join to apply for the General Manager - Residential Cleaning role at Maid in America Cleaning Services

Do YOU have the LEADERSHIP presence and operational DISCIPLINE to run a busy service location at the HIGHEST LEVEL?

Maid in America is a local cleaning company looking for a General Manager for our flagship location!

This opportunity is for you if:

You are a CONFIDENT leader who can set the tone, keep standards high, and bring out the best in your team.
You care deeply about CULTURE and believe people do their best work when they feel supported, valued, and led well.
You communicate CLEARLY, DIRECTLY, and RESPECTFULLY — even when the message is tough.
You enjoy developing people, coaching leaders, and holding teams ACCOUNTABLE to expectations.
You thrive in a BUSY, fast-moving environment and stay steady when decisions need to be made quickly.
You are ORGANIZED and DISCIPLINED — you keep schedules tight, numbers accurate, and operations consistent.
You take ownership of RESULTS and don’t shy away from the responsibility that comes with leading a location.
You make decisions based on DATA and PROCESS, not emotion or convenience.
You enjoy solving problems, removing obstacles, and keeping the team ALIGNED so customers receive a consistent, HIGH-LEVEL experience.
You bring PEOPLE leadership, OPERATIONAL excellence, and a commitment to SERVICE — and you don’t see those as mutually exclusive.
You believe leaders should model HIGH CHARACTER and expect the same from everyone around them.
You’re excited by the chance to run a FLAGSHIP location and build a model of excellence others can follow.

If those words didn’t speak to you, move on to the next ad and let’s part ways.

This opportunity is NOT for you if:

You get uncomfortable being the one people look to for direction, clarity, and decisions.
You avoid tough conversations or struggle to hold people accountable.
You prefer to manage tasks instead of leading people.
You don’t take scheduling, numbers, and operational performance seriously.
You get overwhelmed when multiple issues hit at once.
You think customer issues are an inconvenience rather than a leadership opportunity.
You want a slow‑paced environment where each day looks the same.
You rely on others to notice problems before you do.
You prefer to be told exactly what to do rather than owning outcomes.
You resist structure, systems, or processes — or think they’re “optional.”
You believe culture will “figure itself out” without intentional leadership.
You’re looking for a job where you can coast instead of being challenged to grow.

Job Description: This role is built for a strong, people‑centered leader who can run a fast‑moving service location with confidence and clarity. As General Manager of our flagship Clarksville location, you’ll lead the team, drive the daily operational plan, and make sure our schedules, systems, and service standards are executed at a high level. You’ll work closely with our Managing Director and be supported by an Assistant Operations Manager and Operations VA, giving you the structure and team you need to lead effectively. A key part of your impact will come from shaping team culture, developing leaders, and creating an environment where people love to work and stay. We’re looking for someone who brings leadership presence, operational discipline, and a passion for building strong teams—someone who can elevate performance, strengthen the culture, and set the tone for how a top‑tier location operates.

At this time, you can expect to:

Own the P&L for the location by monitoring costs, performance drivers, and weekly targets.
Lead, develop, and support the team to ensure high performance and a strong, positive culture.
Own location‑level hiring decisions and oversee staffing, onboarding, and personnel management.
Run the daily operational plan and ensure schedules, systems, and processes are executed at the highest level.
Oversee training, coaching, and development for team members and leaders.
Monitor key performance indicators, including cost of services, schedules, service quality, and customer experience.
Review weekly and monthly performance reports and use insights to drive improvements.
Ensure compliance with cleaning processes, safety standards, and operating procedures.
Support jobsite visits, inspections, and escalations to maintain service quality.
Partner with CX, sales, and company leadership to ensure smooth communication and customer satisfaction.
Lead weekly meetings and maintain a strong operational cadence throughout the location.
Approve timesheets, payroll reports, and PTO requests in alignment with company policy.
Identify opportunities to improve operations, increase efficiency, and elevate overall performance.
Starting Base Pay is 75k + bonus opportunities up to 20% tied to performance.
Flexibility (office and field environment)
Paid time off
Strong Leadership – You’ll partner with driven, mission‑focused leaders who value excellence, communication, and developing strong operational talent.
Growth Opportunities – As we expand into new and markets, strong performance in this role can lead to broader leadership responsibilities and higher earning potential.