General Manager

ADP, Inc.; Kearny (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Kearny, NJ-based Refrig-IT is seeking a General Manager to lead all fulfillment and warehouse operations, client management, and financial oversight. The role requires driving KPI targets, cost efficiency, and capacity planning while overseeing safety and process improvements.

Strong leadership of teams and budgets will be essential. The position emphasizes client-facing accountability and cross-functional collaboration with sales to plan expansion of services, with a focus on lean warehousing

Qualifications

• 5+ years of leadership experience in logistics, warehouse, or fulfillment operations.
• Proven ability to lead 30+ employees across multiple shifts.
• Strong knowledge of WMS, inventory controls, and order management tools.
• Experience managing budgets, driving efficiencies, and KPIs.
• Excellent communication and client-first mentality.

Responsibilities

• Lead fulfillment and warehouse activities including receiving, inventory, picking/packing, and shipping.
• Ensure SLAs and KPIs are met for accuracy, speed, and cost-efficiency.
• Oversee equipment, facility, and safety standards.
• Serve as the primary operational contact for clients.
• Track and report client KPIs; drive improvements for satisfaction and retention.
• Hire, train, and manage department leads and warehouse staff.
• Develop budgets, labor forecasts, and productivity metrics.
• Identify cost-saving opportunities and drive P&L performance.
• Oversee WMS performance and integrations.
• Champion process automation and lean warehousing.
• Conduct regular performance reviews and coaching.
• Perform other duties as assigned.

Skills

Leadership

Logistics

Fulfillment Ops

Team management

KPI tracking

Tools

WMS systems

Inventory controls

Order management tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Kearny, NJ, US

Salary Range: $110,000.00 To $140,000.00 Annually

Refrig-IT is looking for a General Manager.

Primary Duties & Responsibilities:

Operations Management

• Lead all fulfillment and warehouse activities including receiving, inventory management, picking/packing, and shipping.
• Ensure all SLAs (Service Level Agreements) and KPI’s are met for accuracy, speed, and cost-efficiency.
• Oversee equipment, facility, and safety standards compliance.

Client Management

• Serve as the primary operational contact for clients.
• Ensure client KPIs are tracked, met, and reported on regularly.
• Drive continuous improvement initiatives that increase customer satisfaction and retention.
• Hire, train, and manage department leads and warehouse staff.
• Establish a performance-driven culture with clear accountability.
• Conduct regular start of shift meetings, performance reviews, and coaching.

Financial & Strategic Oversight

• Develop and manage budgets, labor forecasts, and productivity metrics.
• Identify cost-saving opportunities and drive P&L performance.
• Collaborate with leadership and sales team to plan capacity expansion or new service offerings.

Technology & Process Optimization

• Oversee WMS (Warehouse Management System) performance and integrations.
• Champion process automation when needed and lean warehousing principles.
• Ensure accurate data entry and operational reporting.

Other Duties:

• Perform other tasks and/or duties as they may be assigned.

Employee Responsibilities:

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Minimum Qualifications:

Education and Experience:

• 5+ years of leadership experience in logistics, warehouse, or fulfillment operations, ideally in a 3PL environment.
• Proven track record of managing teams of 30+ employees across multiple departments/shifts.
• Strong working knowledge of WMS systems, inventory controls, and order management tools.
• Demonstrated ability to manage budgets, drive efficiencies, and meet KPIs.
• Excellent communication and interpersonal skills, with a client-first mentality.
• Strong organizational, analytical, and problem-solving capabilities.