General Manager

Mackinnon Bruce International; Belvidere (IL); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Mackinnon Bruce International is seeking a General Manager for a refrigerated 3PL provider in the Belvidere, IL area. The role oversees multiple facilities, drives safety culture, sanitation, and employee development while maintaining strong customer relations and service performance.

Responsibilities include OSD, disciplinary actions, RF/WMS system oversight, and regulatory compliance. Strong leadership and logistics experience are essential for success in this role.

Formación

• Bachelor's degree preferred.
• Experience in warehouse management and team leadership.
• Experience with RF inventory systems.
• Experience handling food products preferred.

Responsabilidades

• Create and maintain a safety culture aligned with OSHA and food safety standards.
• Oversee warehouse operations and manage teams across facilities.
• Manage customer relationships, onboarding, requirements, and service metrics.
• Oversee RF inventory system usage and IT system integration.
• Coordinate training, development plans, and disciplinary actions when needed.
• Review incidents, near-misses, and regulatory updates; stay informed on changes.

Conocimientos

Team leadership

Warehouse operations

RF inventory systems

Safety culture

Regulatory compliance

Educación

Bachelor's degree in Business Management

Herramientas

RF scanners

WMS systems

Descripción del empleo

We are recruiting for a 3PL company providing refrigerated logistics services for the food industry. They operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting and fulfillment needs.

The General Manager is directly responsible for the overall performance of one or multiple facilities and all of the employees reporting to them. This manager will ensure the following: safe work environment, exceptional sanitation, respectful and dignified treatment with all persons within the workplace, deliver quality performance through developing a culture where employees excel, relentlessly strive for improvement, anticipating issues and creatively solving problems and maintaining customer relations.

Task Specifics:

• Create and maintain a safety culture that promotes a safe work environment while adhering to OSHA regulations, food safety regulations, employment laws, and our Midwest Values.
• Ensure all employees are trained on the SOP's
• Foster engagement with all employees creating a culture of inclusion, skill development and a sense of community that mirrors the Midwest Values
• Customer Relationship Management which includes the onboarding of new customers, executing all customer requirements and resolving customer complaints and issues. In addition, conduct regular business reviews with the customer to ensure performance metrics are achieved as well as discuss new service opportunities with the customer.
• Training of employees
• Providing productive feedback to subordinates and establishing development plans
• Initiates and administers appropriate disciplinary actions when necessary
• OS & D and claim investigation
• Resolve customer, carrier, and driver issues
• Attend and coordinate management team meetings
• Refrigeration Systems oversight
• Stay abreast of regulatory changes and communicate relative information throughout the company
• Maintain & full utilize IT Systems for multiple locations
• Review of incident and near-miss investigations
• Ability to identify WMS system issues and work with IT for resolution. Maximize system capabilities to ensure optimum efficiencies throughout the warehouse
• Review, approve and provide appropriate G/L code of charges prior to invoicing
• Ensure that all job functions have sufficient backup
• Participate in off-hours meetings and trainings

Prerequisites

• Bachelor's degree or Business Management degree preferred
• Experience operating forklift or pallet jack (preferred)
• Previous experience managing teams in a warehouse environment (preferred)
• Previous experience with RF controlled inventory systems
• Previous experience handling food products (preferred)