Fulfillment & Warehouse Operations Leader

ADP, Inc.; Kearny (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Kearny, NJ-based Refrig-IT is seeking a General Manager to lead all fulfillment and warehouse operations, client management, and financial oversight. The role requires driving KPI targets, cost efficiency, and capacity planning while overseeing safety and process improvements.

Strong leadership of teams and budgets will be essential. The position emphasizes client-facing accountability and cross-functional collaboration with sales to plan expansion of services, with a focus on lean warehousing

Qualifications

• 5+ years of leadership experience in logistics, warehouse, or fulfillment operations.
• Proven ability to lead 30+ employees across multiple shifts.
• Strong knowledge of WMS, inventory controls, and order management tools.
• Experience managing budgets, driving efficiencies, and KPIs.
• Excellent communication and client-first mentality.

Responsibilities

• Lead fulfillment and warehouse activities including receiving, inventory, picking/packing, and shipping.
• Ensure SLAs and KPIs are met for accuracy, speed, and cost-efficiency.
• Oversee equipment, facility, and safety standards.
• Serve as the primary operational contact for clients.
• Track and report client KPIs; drive improvements for satisfaction and retention.
• Hire, train, and manage department leads and warehouse staff.
• Develop budgets, labor forecasts, and productivity metrics.
• Identify cost-saving opportunities and drive P&L performance.
• Oversee WMS performance and integrations.
• Champion process automation and lean warehousing.
• Conduct regular performance reviews and coaching.
• Perform other duties as assigned.

Skills

Leadership

Logistics

Fulfillment Ops

Team management

KPI tracking

Tools

WMS systems

Inventory controls

Order management tools

Job description

Kearny, NJ-based Refrig-IT is seeking a General Manager to lead all fulfillment and warehouse operations, client management, and financial oversight. The role requires driving KPI targets, cost efficiency, and capacity planning while overseeing safety and process improvements.

Strong leadership of teams and budgets will be essential. The position emphasizes client-facing accountability and cross-functional collaboration with sales to plan expansion of services, with a focus on lean warehousing