Operations Manager

ADP, Inc.; Fairfield (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

ADP, Inc. in Fairfield, NJ is seeking an Operations Manager to lead warehouse operations, customer service, and EHSS functions.

The role focuses on improving operational efficiency, delivering excellent customer service, and ensuring compliance with safety and environmental regulations. The ideal candidate has a track record of managing and improving processes, with strong leadership and lean manufacturing experience.

Qualifications

• Bachelor's degree or higher in business/admin/logistics or related field.
• Certification in Supply Chain and Operations Management.
• Proficient computer skills: NetSuite, MS Office, RF Smart and Zebra.
• Minimum five years in a supervisory or leadership role, preferably in warehouse ops, customer service, and EHS.
• Demonstrated lean manufacturing and continuous improvement experience.

Responsibilities

• Oversee warehouse operations: receiving, storage, picking, packing, shipping.
• Manage inventory and ensure accurate, on-time shipments.
• Own warehouse KPIs and cycle counting, obsoletion, min/max, and 5S.
• Supervise and cross-train warehouse staff.
• Ensure excellent customer service and resolve inquiries.
• Own Customer Service KPIs and Root Cause Analysis; drive remediation and prevent repeats.
• Streamline fulfillment, quality approvals, regulatory, and landed costs.
• EHSS: lead safety, audits, and security for the Fairfield location.

Skills

Lean manufacturing principles

Continuous improvement

Leadership

Interpersonal skills

Education

Bachelor's Degree in Business Administration, Logistics or related field

Certification in Supply Chain and Operations Management

Tools

NetSuite

MS Office

RF Smart

Zebra

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Fairfield, NJ, US

30+ days ago Requisition ID: 1000

Summary: Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.

Duties and Responsibilities:

• Warehouse:
  • Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
  • Manage inventory organization and ensure that products are shipped accurately and on time.
  • Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization.
  • Supervise and cross train warehouse staff.
  • Performs other related duties as assigned by management.
• Customer Service:
  • Ensure excellent customer service to both internal and external customers.
  • Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.
  • Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.
  • Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs.
  • Performs other related duties as assigned by management.
• EHSS:
  • Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location
  • Perform safety audits to verify performance and identify safety hazards.
  • Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.
  • Owner of location security systems & processes
  • Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university.
• Certification in Supply Chain and Operations Management
• Computer skills required: NetSuite, MS Office, RF Smart and Zebra.
• Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS)
• Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.