General Manager

Klatch Coffee; Huntington Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Klatch Coffee is seeking capable managers for our Sprouts Farmers Market locations in Southern Orange County, including Huntington Beach, Fullerton, Lake Forest, Laguna Niguel, and San Clemente. Roles include assistant manager, cafe manager and multi-unit manager, with salary and duties varying by position and location.

You will lead store operations, coach teams to deliver exceptional service, and build community relationships while maintaining store standards, food safety, and cost controls.

Qualifications

• Minimum one year of retail leadership experience.
• Proven ability to lead and deliver excellent customer service.
• Strong communication and interpersonal skills.
• Ability to drive sales and manage costs.

Responsibilities

• Create memorable service experiences through quality product and interactions.
• Work with the team to meet customers’ needs and grow the business.
• Lead store tasks including cleanliness, organization, and policy enforcement.
• Monitor inventory, sales, and waste; manage promotions and costs.
• Coach and develop the team to deliver superior customer service.

Skills

Retail leadership

Customer service

Team coaching

Communication

Operations planning

Job description

Description

Do you want to be part of building a coffee community? Do you love trying new experiences and sharing them with others? Do you enjoy making others day better? If the answer to any of these is yes please read on.

We have opportunities for assistant manager, cafe manager and multi unit manager across our new cafes inside of Sprouts Farmers Market in the Southern Orange County Market which could include Huntington Beach, Fullerton, Lake Forest, Laguna Niguel, San Clemente.

Salary and duties vary depending on the exact position and location offered.

In a Management role at Klatch Coffee you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee.

Our ideal candidate has an ability to meet both the spoken and unspoken needs of their customers and their team. They are organized, self motivated and fix problems in the short term while solving them in the long term.

Essential Duties Include

• Creating memorable service experiences through quality product and interactions
• Working along side the team to meet customers needs and grow the business

• Within the 30 day mark you'll understand the tasks of the role which includes:
• Demonstrate leadership of the store by ensuring cleanliness and organization.
• Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
• Maintain inventory of food and beverage items
• Organize and monitor inventory
• Manage and control waste
• Monitor daily, weekly and monthly sales and growth

• Within 60 days you'll be coaching and developing the team by:
• Ensure customer feedback and concerns are addressed within a timely manner.
• Lead the team in serving customers according to speed of service standards.
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
• Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
• Utilize training tools and resources to monitor staff progress and attainment.
• Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate

• At the 90 day mark you'll be growing the business and controlling costs while creating a community. This will include:
• Understanding the variables in a PnL and how control them
• Maintaining all costs within desired percent
• Provide and promote constant coffee education among staff and customers
• Schedule and supervise live music, entertainment, and art
• Promote Klatch within community
• Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.

To be successful in this position you need to be self-driven and disciplined. You'll need to be comfortable providing actionable feedback for team allowing them to grow in their positions. You'll spend 80% of your time on the floor with the remaining time setting your team up for success through admin and strategy work. You must have a genuine interest in bettering the lives of those around you.

About Klatch: At Klatch Coffee we believe coffee is never finished. If you believe in the pursuit of excellence and providing a great customer service experience, come join our family.

Requirements

• A minimum of one years of retail leadership experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Ability to drive sales and control costs
• Experience coaching, training, and developing others
• Excellent communication and interpersonal skills
• Effective time management and delegation skills