Cafe Management

Klatch Coffee, Inc.; San Gabriel (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A coffee shop chain in California is seeking a Manager to join their team. The role involves enhancing customer experiences, leading a team, and promoting coffee education within the community. The ideal candidate has retail leadership experience, strong customer service skills, and a passion for teamwork. As part of this dynamic environment, you'll spend most of your time working with your team and helping them grow while driving sales and controlling costs.

Qualifications

• 1+ years of retail leadership experience.
• Demonstrated ability to provide excellent customer service.
• Experience in coaching and developing team members.

Responsibilities

• Work alongside the team to meet customer needs and grow the business.
• Support business development efforts by reporting directly to VP of retail.
• Create memorable service experiences through quality interactions.

Skills

Leadership

Customer Service

Time Management

Training and Coaching

Interpersonal Skills

Job description

Description

Do you want to be part of building a coffee community?

Do you love trying new experiences and sharing them with others?

Do you enjoy making others day better?

If the answer to any of these is yes please read on.

As a Manager at Klatch Coffee you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee.

We are looking for both assistant managers and manager in training.

San Gabriel locations include: San Dimas, La Verne, West Covina, Diamond Bar, Glendora, Pasadena.

Also hiring for locations throughout the Inland Empire and Orange County.

Our ideal candidate has an ability to meet both the spoken and unspoken needs of their customers and their team. They are organized, self motivated and fix problems in the short term while solving them in the long term.

Essential Duties May Include

• Your primary role will be working along side the team to meet customers needs and grow the business.
• Reporting directly to VP of retail you will support our business development efforts
• Creating memorable service experiences through quality product and interactions

• Within the 30 day mark you'll understand the tasks of the role which includes:
• - Demonstrate leadership of the store by ensuring cleanliness and organization.
• - Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
• - Maintain inventory of food and beverage items
• - Organize and monitor inventory
• - Manage and control waste
• - Monitor daily, weekly and monthly sales and growth

• Within 60 days you'll be coaching and developing the team by:
• - Ensure customer feedback and concerns are addressed within a timely manner.
• - Lead the team in serving customers according to speed of service standards.
• - Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
• - Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
• - Utilize training tools and resources to monitor staff progress and attainment.
• - Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate

• At the 90 day mark you'll be growing the business and controlling costs while creating a community. This will include:
• - Understanding the variables in a PnL and how control them
• - Maintaining all costs within desired percent
• - Provide and promote constant coffee education among staff and customers
• - Schedule and supervise live music, entertainment, and art
• - Promote Klatch within community
• - Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.

About Klatch

At Klatch Coffee we believe coffee is never finished. If you believe in the pursuit of excellence and providing a great customer service experience, come join our family.

Requirements

Knowledge, Skills, Experience Needed

To be successful in this position you need to be self-driven and disciplined. You'll need to be comfortable providing actionable feedback for team allowing them to grow in their positions. You'll spend 80% of your time on the floor with the remaining time setting your team up for success through computer and admin work. You must have a genuine interest in better the lives of those around you.

Required

• A minimum of one years of retail leadership experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Ability to drive sales and control costs
• Experience coaching, training, and developing others
• Excellent communication and interpersonal skills
• Effective time management and delegation skills