Cafe Management

Klatch Coffee, Inc.; San Diego (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

A well-known coffee chain is seeking an Assistant Manager for its San Diego cafes. The role involves creating memorable customer experiences and leading a team to ensure service excellence. Responsibilities include coaching staff, managing store promotions, and driving sales while maintaining cost control. Ideal candidates will have retail leadership experience and a passion for customer service. This position offers the opportunity to make a positive impact within the community and develop the team's skills.

Qualifications

• Minimum of one year of retail leadership experience.
• Proven ability to lead teams and provide excellent customer service.
• Experience in coaching, training, and developing others.
• Experience coaching, training, and developing others.
• Excellent communication and interpersonal skills.
• Effective time management and delegation skills.

Responsibilities

• Create memorable service experiences through quality products.
• Coach and develop the team to meet speed of service standards.
• Manage store promotions and train staff on new products.
• Within 60 days: coach and develop the team; address customer feedback; ensure service speed; deploy staff; build teamwork and monitor progress.
• At 90 days: grow the business and control costs; understand PnL; promote coffee education; schedule events; promote Klatch in the community; manage store promotions.

Skills

Retail leadership experience

Customer service

Sales driving

Communication skills

Time management

Delegation

Job description

Job Opportunities

We have opportunities for assistant manager, cafe manager and multi unit manager across our new cafes inside of Sprouts Farmers Market in the Greater San Diego Markets. Salary and duties vary depending on the exact position and location offered.

Essential Duties

• Creating memorable service experiences through quality product and interactions
• Working along side the team to meet customers needs and grow the business
• Within the 30 day mark you'll understand the tasks of the role which includes:
  • Demonstrate leadership of the store by ensuring cleanliness and organization.
  • Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
  • Maintain inventory of food and beverage items
  • Organize and monitor inventory
  • Manage and control waste
  • Monitor daily, weekly and monthly sales and growth
• Within 60 days you'll be coaching and developing the team by:
  • Ensure customer feedback and concerns are addressed within a timely manner.
  • Lead the team in serving customers according to speed of service standards.
  • Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
  • Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
  • Utilize training tools and resources to monitor staff progress and attainment.
  • Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate
• At the 90 day mark you'll be growing the business and controlling costs while creating a community. This will include:
  • Understanding the variables in a PnL and how control them
  • Maintaining all costs within desired percent
  • Provide and promote constant coffee education among staff and customers
  • Schedule and supervise live music, entertainment, and art
  • Promote Klatch within community
  • Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.

Success Profile

To be successful in this position you need to be self-driven and disciplined. You'll need to be comfortable providing actionable feedback for the team allowing them to grow in their positions. You'll spend 80% of your time on the floor with the remaining time setting your team up for success through admin and strategy work. You must have a genuine interest in bettering the lives of those around you.

Requirements

• A minimum of one years of retail leadership experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Ability to drive sales and control costs
• Experience coaching, training, and developing others
• Excellent communication and interpersonal skills
• Effective time management and delegation skills