General Manager

Skyline Chili, LLC; Georgetown (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Skyline Chili, LLC is seeking a GENERAL MANAGER to lead operations of our Georgetown, KY restaurant. You will direct all aspects of daily restaurant operations, drive guest satisfaction, and ensure financial targets are met with safety and quality in mind.

You will recruit, train, and supervise team members, enforce company policies and SOPs, and collaborate with corporate leadership to optimize performance and guest experience.

Qualifications

• Experience leading and developing strong teams.
• Ability to train and develop staff and supervisors.
• Strong focus on hospitality and guest service.
• Ability to adhere to policies, SOPs, and HR guidelines.

Responsibilities

• Direct and administer restaurant operations to meet financial, safety, quality, and cleanliness targets.
• Ensure policies and procedures are followed per SOPs and HR policies.
• Supervise, train, and develop restaurant team members.
• Ensure prompt and professional customer service per company guidelines.
• Prepare and review reports and drive improvements in efficiency.

Job description

General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a General Manager (GM) you will be responsible for:

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.