General Manager

Skyline Chili, LLC; Florence (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Skyline Chili, LLC is seeking a General Manager to lead restaurant operations, drive guest satisfaction, and uphold our hospitality-driven standards in a dynamic environment. This role requires directing all facets of the operation to achieve on-target financial results while maintaining safety, quality, service, and cleanliness.

The GM will recruit, train, and supervise a strong team, ensuring policies and procedures are followed and customers are served promptly and professionally.

Qualifications

• Experience leading and developing strong teams.
• Strong hospitality and guest service orientation.
• Ability to manage restaurant operations and financials.
• Commitment to safety, quality, and cleanliness.
• Proven ability to train and supervise staff.

Responsibilities

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.
• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.

Skills

Hospitality leadership

Guest service

Team development

Operations management

Policy compliance

Job description

General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a General Manager (GM) you will be responsible for:

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.