General Manager

Skyline Chili, LLC; Beechview Estates (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Skyline Chili, LLC is seeking a General Manager to oversee all restaurant operations in Ohio. You will lead the team to deliver outstanding guest experiences while achieving financial targets.

The GM will recruit, train, and develop staff, ensure compliance with company policies, and maintain high standards of safety, quality, and hospitality.

This role emphasizes people-first culture and operational excellence across service, cleanliness, and profitability.

Qualifications

• Experience leading and developing strong teams.
• Ability to direct and administer restaurant operations including safety, quality, and hospitality.
• Proven ability to meet financial targets and policies.

Responsibilities

• Direct operations of the restaurant with focus on financial results, safety, hospitality, quality, service, and cleanliness.
• Ensure policies and procedures are followed per SOPs and HR directives.
• Supervise, train, and develop restaurant team members.
• Maintain customer service excellence and timely, professional service.
• Foster good relationships with customers and resolve questions promptly.
• Ensure profitability aligns with company expectations.

Job description

General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a General Manager (GM) you will be responsible for:

• Directing and administering the entire operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures customers are promptly and professionally served according to Company’s guidelines.
• Select, trains, directs, develops, and supervises restaurant team members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.