Assistant General Manager

Skyline Chili, LLC; Walton (KY); On-site; USD 75,000 - 110,000; Full time

Job summary

Skyline Chili, LLC is seeking an Assistant General Manager to lead daily restaurant operations, drive guest service excellence, and manage financial performance at our Walton location. You will recruit, train, and develop Team Members, maintain safety and quality standards, and partner with corporate leadership to deliver a people-first hospitality experience.

Your role emphasizes operational leadership, staff development, and ensuring a consistently high standard of service aligned with company

Responsibilities

• Direct and administer the restaurant's operational efforts including financial results, safety, hospitality, quality, service, and cleanliness.
• Ensure policies and procedures are followed per SOPs, HR policies, and strategic directives.
• Ensure guests are promptly and professionally served per company guidelines.
• Assist in selecting, training, directing, developing, and supervising Team Members.
• Deliver services efficiently per company policies and standards.
• Maintain good customer relationships; promptly resolve questions and problems.
• Develop and train staff; coordinate activities for efficiency.
• Prepare accurate, timely reports and records.
• Suggest improvements for operational efficiency.
• Maintain good relations with restaurant and corporate staff.
• Maintain profitability in line with company expectations.

Job description

Asst. General Manager Job Description

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a Assistant General Manager (AGM) you will be responsible for:

• Assisting in directing and administering the operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures guests are promptly and professionally served according to Company’s guidelines.
• Assist in the selection, training, direction, development, and supervision of restaurant Team Members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.