General Manager

Socket.dev; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training and development

Career growth path

Hourly pay plus tips

Medical insurance

Merit increases

Paid vacation

Service membership

Job summary

Scenthound is seeking a Scenter Manager to lead daily operations with a hands-on, value-driven leadership style. The role emphasizes customer service, team development, and operational excellence in a fast-paced environment.

You will drive membership growth, ensure dog safety and wellness, and mentor staff while solving problems efficiently. Strong communication and reliability are essential for success.

Qualifications

• Management experience.
• Customer service experience (retail, restaurant).
• Strength to lift up to 70 pounds; stamina to stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team

Skills

Effective communication

Leadership

Recruiting, hiring

Problem-solving

Attention to detail

Time-management

Computer/technology proficiency

Accountability

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Perks and Benefits

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services