General Manager

Scenthound Franchising, LLC; Franklin (TN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Direct career growth path to Regional

Hourly pay + tips; performance bonuses

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound seeks a confident Scenter Manager to lead daily operations with integrity and compassion. You will drive membership sales, mentor a knowledge-based team, and ensure top-notch dog wellness and safety. The role emphasizes KPI tracking such as Labor Efficiency Ratio and Average Ticket Price, while upholding Scenthound standards.

You will manage staffing, provide coaching, and foster a hands-on leadership style to deliver exceptional customer service in a fast-paced environment.

Qualifications

• Management experience required.
• Customer service experience (retail, restaurant) required.
• Strength to lift up to 70 pounds and stand for long periods.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, audits, and training.
• Communicate information from upper management to your team promptly and accurately.
• Create an environment conducive to teamwork and Scenthound values.
• Manage client expectations; resolve customer concerns.
• Ensure the safety of dogs and team members at all times.

Skills

Effective communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time-management

Computer/ technology proficiency

Accountability

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services