General Manager

Massage Envy; Folsom (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Manager of the Year award

Leadership Training and Development

Franchise Owner support

Job summary

Massage Envy seeks a General Manager to lead a caring team and deliver exceptional experiences. You will recruit, train, and develop staff while driving memberships and retail sales in a dynamic spa setting. You will coach and support the team to maintain a safe, therapeutic environment and a culture where staff feel valued.

The role requires a strong leader who can motivate, build relationships, and guide daily operations to ensure guests feel their best.

Qualifications

• Must have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Proven ability to multi-task and build relationships while coaching a team.
• Ability to have tough conversations professionally and constructively.
• Capable of creating a strong workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Recruit and retain team members including interviewing, onboarding, training, and day-to-day support.
• Manage all operational aspects including memberships, retail, deposits, inventory, and compliance.
• Set goals, prioritize work and analyze business performance to drive growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team members through training, clear expectations, and performance reviews.
• Develop positive relationships with employees, members, and guests.

Skills

Leadership

Management experience

Sales experience

Job description

General Manager

Job Description

MUST BE AVAILABLE NIGHTS AND WEEKENDS.

Where Better Careers Begin!

Are you a natural leader who loves to inspire others to succeed? At Massage Envy, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Qualified Candidates:

Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required

Good at multi-tasking.

Are natural leaders who can build relationships while motivating, coaching and supporting a team

Can have tough conversations in a professional and constructive manner

Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Must be willing to work a minimum of 32 hours weekly in clinic on average and a maximum of 40 hours weekly (unless otherwise approved)

Day-to-Day:

Recruit and retain team members including interviewing, onboarding, training, and day to day support

Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.

Strive for continuous growth by setting goals, prioritizing work and analyzing business performance

Effectively resolve customer challenges while maintaining a safe and therapeutic environment

Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly

Develop positive relationships with employees, members, and guests

Culture & Support:

Award programs (like Manager of the Year)

Leadership Training and Development that is invested in YOUR success

Involved and invested Franchise Owners who will guide and support you to ensure you feel confident in your role

A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead a team and help people feel their best, we can't wait to meet you!