General Manager

Jobtailor; Cleves (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Cleves, OH, is seeking a Collision Center Manager to lead the day-to-day operations of our busy collision center and drive exceptional customer experiences. You will plan and implement daily operations to achieve KPIs and insurance metrics while coaching a growing team toward high performance.

The role requires strong leadership, budget oversight, KPI tracking, and a proven ability to deliver consistent, high-quality service.

Qualifications

• Proven leadership experience in collision repair or similar environment.
• Attention to detail and high accuracy.
• Clear verbal and written communication skills.
• Ability to motivate others through coaching.

Responsibilities

• Lead and manage day-to-day operations of the Collision Center.
• Plan daily operations to meet KPIs and insurance metrics.
• Coach and empower team members' performance.
• Maintain high professionalism and quality standards in customer service.
• Prepare and manage annual and monthly operating budgets.
• Forecast and track monthly sales, profit, and expenses.
• Conduct performance reviews.
• Ensure facility safety and cleanliness.

Skills

Leadership

Customer Experience Management

Budget Management

KPI Tracking

Coaching and Team Development

Team Empowerment

Education

Post-Secondary Education

Job description

• Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Collision Center
• Plan and implement daily operations to ensure KPIs and insurance metrics are met
• Coach and empower team members' performance and success
• Promote and maintain high professionalism and quality standards in customer service
• Ensure consistent execution of the WOW Operating Way plan
• Prepare and manage annual and monthly operating budgets
• Forecast, target, and track monthly sales, profit, and expense objectives
• Conduct annual and monthly performance reviews
• Monitor accounts payable and accounts receivable
• Maintain a clean and organized repair facility
• Monitor maintenance of shop equipment, including the paint booth
• Provide staff training and ensure safety gear and dress-code compliance
• Open and close the facility daily according to established procedures
• Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
• Manage estimates, store capacity, and repair facility personnel
• Review store CSI performance and follow up within 24 hours
• Attend manager's meetings, training, information sessions, workshops, and monthly Health & Safety and staff meetings

Requirements

• Post-Secondary Education or equivalent
• Proven leadership experience in a collision repair environment or similar role
• Attention to detail and a high degree of accuracy
• Ability to consistently demonstrate a successful client experience
• Clear verbal and written communication skills
• Ability to motivate others using effective coaching tools and management skills
• Ability to meet the physical demands required to perform the essential job functions

Core Competencies

Demonstrates strong leadership and operational management skills in a collision repair environment, focusing on customer experience, team performance, and adherence to quality standards. Proficient in budget management, KPI tracking, and effective communication to ensure successful daily operations.

Highest-signal resume keywords

• Leadership Experience
• Customer Experience Management
• Budget Management
• KPI Tracking
• Coaching and Team Development

ATS Optimization Keywords

Hard Skills

• Budget Management
• KPI Tracking
• Collision Repair Operations
• Performance Reviews
• Accounts Payable Management
• Accounts Receivable Management
• Facility Maintenance
• Sales Forecasting
• Production Coordination
• Quality Standards Compliance

Soft Skills

• Attention to Detail
• Clear Communication
• Motivational Coaching
• Team Empowerment
• Professionalism

Certifications & Qualifications

• Post-Secondary Education

Industry Keywords

• Collision Repair
• Customer Service
• WOW Operating Way
• Health & Safety Compliance
• Repair Facility Management