General Manager

3M HEALTHCARE; Beaver Dam (WI); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, prescription, dental & vision

Retirement plan with company match

Short-term disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

The Boyd Group is seeking a General Manager to lead the collision center, ensuring an exceptional customer experience while driving day-to-day operations to meet KPIs and insurance metrics.

Responsibilities include budgeting, forecasting, staff coaching, and maintaining high safety and quality standards. The role requires strong leadership, attention to detail, and commitment to continuous improvement within a busy repair facility.

Qualifications

• Attention to detail and a high degree of accuracy.
• Clear verbal and written communication.
• Ability to motivate others using effective coaching and management skills.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Lead day-to-day operations of the collision center to meet KPIs and insurance metrics.
• Forecast, target and track monthly sales, profit and expenses.
• Prepare and manage annual and monthly operating budgets.
• Conduct formal annual and informal monthly performance reviews.
• Monitor accounts payable and accounts receivable for the Collision Center.

Skills

Attention to detail

Verbal and written communication

Coaching and leadership

Motivating teams

Client experience

Education

Post-Secondary Education or equivalent

Job description

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPIs and insurance metrics are met, coaches and empowers each team member’s performance, and maintains the highest quality standards of professionalism. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills and Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 140.
• 1(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Equal Employment Opportunity Statement

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$65,000 - $110,000+ / year based on experience.