General Manager

Jobtailor; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Store Manager in North Carolina to lead day-to-day operations in a collision repair center and deliver exceptional customer experiences.

Responsibilities include budgeting, sales forecasting, staff coaching, safety training, and regular performance reviews to ensure WOW compliance and top CSI results. This role requires strong leadership and clear communication, with hands-on supervision and ongoing staff development.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the Store
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours

Skills

Leadership experience

Attention to detail

Client experience

Communication

Coaching

Education

Post-Secondary Education or equivalent

Job description

Responsibilities

• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the Store
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours

Qualifications

• Post-Secondary Education or equivalent
• Proven leadership experience in a collision repair environment or similar role
• Attention to detail and a high degree of accuracy
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing
• Ability to motivate others utilizing effective coaching tools and management skills