General Manager

Choolaah Indian BBQ; Cleveland (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Dental insurance

15 days PTO

Growth opportunities

Job summary

Choolaah Indian BBQ is seeking a General Manager to lead daily restaurant operations in Cleveland. You will manage a team of 30–40, ensure outstanding guest experiences, and drive financial and operational performance across all shifts.

You will lead with a servant leadership style, mentor staff, and uphold brand standards while maintaining safety and social responsibility initiatives. Open availability required, including weekends, with a 50+ hour workweek.

Qualifications

• Experience leading a restaurant or hospitality team.
• Ability to drive quality, speed, hospitality, and cleanliness.
• Proven track record of achieving financial and operational targets.

Responsibilities

• Maintain a neat, clean, and operational facility to company standards.
• Recruit and develop a high-performance team of 30–40 members.
• Delight every guest, upholding brand standards and guest satisfaction.
• Achieve financial and operational targets and drive sales growth.

Skills

Operations management

Team leadership

Guest service

Financial management

Job description

Location

1903 West 25th Street, Cleveland, OH 44113, United States

Company Overview

Choolaah is a fresh take on the timeless experience of community ovens. We bring families and friends together around tables, transforming stories and sharing news to reconnect and create joyful experiences.

Role Summary

As General Manager you’ll inspire our teams, creating raving fans and pushing the limits of service and performance excellence. You will manage daily operations of a single Choolaah restaurant, ensuring every guest is delighted all the time. Your responsibility includes overseeing financial controls, operations, people development, and customer delight across all shifts.

Responsibilities of General Manager

NCOO

• Maintain 100% neat, clean, organized, and operational facility to company standards.

Mastery & KBDs

• Mastery of all work & management processes.
• Hold team accountable for delivering 100% standard, 100% of the time, at 100% volume.
• Teach and coach operational excellence daily.
• Drive 4-wall sales growth by delivering key business drivers of quality, accuracy, hospitality, speed of service, cleanliness, people, and value.

Team

• Recruit and develop a high-performance team of up to 30–40 team members.
• Be a servant leader, mentor, and coach.
• Inspire the team to uphold brand standards and exceed guest expectations.

Guests

• Delight every guest every time, creating raving fans.
• Be an ambassador for Choolaah’s vision, mission, and values.
• Interact with guests one‑on‑one to create joyful experiences.

Finance

• Achieve financial and operational targets.
• Drive additional sales growth.

Partners

• Treat partners with respect and provide constructive feedback.

Community

• Provide leadership for safety and social responsibility initiatives.

Commitment

• Open availability required including weekends.
• Minimum of 50 hours per week.

Benefits

• Total compensation potential over $80,000.
• Work‑life balance: closes at 9 pm and closed on all major holidays.
• 401(k).
• Medical, vision, dental insurance.
• 15 days PTO.
• Growth opportunities. We are a fast‑growing concept.