General Manager

Chaipolitan Teahouse & Cafe

Nashville (TN)

On-site

USD 60,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Bi-weekly pay

Performance bonuses

Dental & Vision

Paid time off

Fun & productive work environment

Company discounts

Leadership training

Opportunities for advancement

Job summary

Chaipolitan Teahouse & Cafe in Nashville, TN, seeks a General Manager to oversee front-of-house and back-of-house operations, resolve customer and staff concerns, and uphold our mission to deliver exceptional chai and service.

The role emphasizes hands-on leadership, scheduling, training, cost control, menu execution, and maintaining safety and cleanliness while fostering a warm, inclusive work environment.

Qualifications

High school diploma or GED; bachelor's preferred.
2+ years in general manager or kitchen manager role in cafe/restaurants.
Familiarity with POS systems and kitchen display systems.
Experience in coffee operations is a plus.

Responsibilities

Oversee day-to-day operations ensuring quality control and inventory management.
Lead hiring, training, and scheduling of front- and back-of-house staff.
Ensure consistent customer experiences through staffing and recipe execution.
Maintain cleanliness, safety protocols, and appearance of the establishment.
Collaborate with leadership on menu development and cost controls.
Address employee and customer concerns and provide timely solutions.
Prepare operational reports and drive improvements aligned with mission.
Represent Chaipolitan's mission and values consistently.

Skills

Leadership

Communication

Time management

Customer service

Problem solving

Multi-tasking

Analytical skills

Team building

Education

High school diploma or GED

Bachelor's degree in business administration or business management preferred

Tools

POS systems (Toast, Square)

Kitchen display systems

Job description

We get it! You want to work somewhere exciting, fun, and enjoyable - a place to meet great co-workers and have an awesome time. Chaipolitan is that place! Experience is required, and we’ll also provide you with additional training.

Role

The general manager will be responsible for overseeing front-of-house and back-of-house operations in the establishment and resolving any customer or employee concerns. Candidates should have the following qualifications and be able to fulfill the duties and responsibilities mentioned in this description while following the organization’s core mission and values.

We are so excited that you are interested in joining our team! At Chaipolitan, our mission is to bring authentic chai to the Nashville community, be involved with our customers, and create a sense of belonging for everyone who walks through our doors. We’re not just about making chai. We want to create a fun and relaxing work environment for everybody, and that includes you! All we ask is that when you assist customers and co-workers, you do it with a smile! You’ll help us build a warm, welcoming environment for our guests and work with your peers to ensure excellent customer service, one kulhad at a time. Chaipolitan means “chai for the people”, and that is exactly what you will help us provide by fulfilling our mission and values.

A qualified general manager would enjoy the following job perks

Competitive salary paid bi-weekly
Performance bonuses in addition to annual base salary
Dental & Vision*
Paid time off
Fun & productive work environment
Company discounts
Ongoing Leadership training
Opportunities for future regional management positions

A Day in Your Chaipolitan Life!

Imagine opening the front door and coming into the smell of sweet, aromatic chai in the morning. You’ll set your stuff down in the back, help employees get their equipment started, make sure the place looks clean, and start your day! You’ll make your fellow peers and customers overjoyed by helping provide one of the best customer experiences in Nashville, hopefully making them return customers for future visits! You’ll help with dine-in and takeout orders and ensure an outstanding customer experience, hopefully feeling proud of what you’re doing! If that doesn’t sound fun, we don’t know what is! Come on down to live the life at Chaipolitan!

Duties/Responsibilities

Oversee day-to-day operations of the establishment ensuring quality control and inventory management
Consult with owners and employees on possible improvement opportunities and create action plans
Ensure consistent quality customer experience through proper staffing and execution of food and beverage recipes
Maintain cleanliness & ensure proper appearance and safety protocols for the establishment and merchandise
Maintain equipment and schedule appointments for equipment maintenance and repair if needed
Assist leadership on further menu development and work to make sure organizational values match with kitchen operations
Ensure that company policies are implemented and enforced
Ensure productivity from employees and help them in their professional development
Oversee staff as well as the hiring and training of all front-of-house and back-of-house employees in conjunction with leadership
Develop the hiring process and all tangible materials regarding the process in conjunction with leadership
Take on the responsibility of scheduling employees and ensuring store coverage while managing labor costs effectively
Take on the responsibility of finding replacements for employees who call out
Manage payroll and schedule shifts for employees based on availability
Conduct timely performance reviews of employees & work with leadership on termination needs
Ensure food preparation according to health and safety standards
Provide solutions to issues regarding employee and customer concerns
Prepare operational reports and collaborate with leadership on new ideas
Represent the organization’s mission and values consistently

Qualifications

High school diploma or GED required, a bachelor’s degree in business administration or business management is preferred
At least 2-3 years of prior experience as a general manager or kitchen manager at a coffee shop, restaurant, or similar QSR establishment
Familiarity with POS systems (Toast, Square, etc.) and kitchen display systems
Experience in specialty coffee operations is preferred
Prior experience in working FOH and BOH
Willing to complete training in-house
Knowledge of kitchen equipment and being open to learning about new equipment
Experience in planning and budgeting and knowledge of cost and labor operations
Experience in managing employees & payroll, overseeing financial operations, and performing the other duties and responsibilities mentioned above
Great leadership skills & ability to hire and train front-of-house and back-of-house employees
Communication and time management skills
Great customer service skills
Ability to work in a fast-paced environment flexibly and energetically
Ability to multi-task and solve complex problems
Great attention to detail and analytical skills
Highly motivated, self-directed and results oriented
Creativity and willingness to quickly learn and adapt
Ability to work independently and collaboratively in a team
Flexibility for morning or evening shifts, with availability for weekends and/or holidays
Ability to lift up to 50 pounds
Have to hold a Tennessee food handler’s permit (Food Protection Manager Certification preferred)
Ability to pass background checks