Sales Lead

WHSmith North America; Detroit (MI); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

A leading global travel retailer is seeking a Sales Lead to join their team at Detroit Metropolitan Wayne County Airport. This role involves providing exceptional customer service, leading store teams, and maximizing sales. The ideal candidate will have prior retail experience and strong communication skills. Weekend availability is required, and the position offers competitive hourly pay and benefits including medical and dental insurance.

Qualifications

• 1+ year of experience in a fast-paced retail environment.
• Alcohol Beverage Awareness (TAM Card) may be required.
• Satisfactory Criminal Background Check and Drug Testing may be required.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and up-selling when appropriate.
• Trains store associates on daily operations and best sales practices.

Skills

Customer service experience

Strong written and verbal communication skills

Ability to multitask and problem solve

Job description

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Job Title

Sales Lead

Location

Detroit Metropolitan Wayne County Airport (DTW) - Detroit, MI 48242 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Sales Lead provides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.

Schedule

Weekend availability is required

Pay

$17 hourly

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Trains store associates on daily operations and best sales practices
• Ensures cleanliness and upkeep of the store; maintains store displays and merchandise
• Replenishes backstock, ensuring appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Performs opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• Oversees the opening and closing of the store
• Resolves employee conflict and escalates to upper management as appropriate
• Counts cash drawers, completes deposit slips, closes registers, and completes required documentation
• Other duties may be assigned

Job Requirements

• 1+ year of experience in a fast-paced retail environment
• Early and late shift availability
• Ability to multitask and problem solve
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing may be required

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Ability to distinguish colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and compliance
• Typically indoors in a consistent temperature environment
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, including Marshall Retail Group (MRG) and InMotion, operates successful specialty retail stores in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to diversity and equal employment opportunities. Qualified applicants will be considered without regard to race, color, religion, sexual orientation, national origin, age, gender identity, disability, or other protected status. Reasonable accommodations will be provided for qualified individuals with disabilities.